This place was recommended by a neighbor. We thought it was going to be great but they were horrible. My husband got there didn't even get to tell him what was wrong with the truck and they told him they couldn't fix it. Who takes a look at something and say they can't fix it not even knowing what's wrong with it in the first place? Be warned.
Heidy as all the other auto repair shops you left reviews for stated: "We did zero business with you or your husband." We did not look at your husbands vehicle and did not charge him for a verbal consultation or our time. When he came in we treated him with the utmost respect and exceptional service. Your husband arrived with parts in hand and demanded we change out parts for a pre-set price determined by your husband. We explained we must look a vehicle over to determine the cause of a problem before initiating repairs. Furthermore, we told him following the FREE inspection we would give him a quote for installing the parts he brought, assuming they were correct. However, your husband refused to let us inspect the vehicle and left without doing any business with us. I am sorry you do not agree with our company policies but they are in place and followed by our staff to ensure we do what is best for our customers, do not throw parts at repairs, and ensure things are fixed correctly the first time.
- N West Houston Auto Repair