Went here 4/7 to get an oil change the staff was very friendly and was able to have my vehicle seen pretty quickly. Had a technician explain the needed repairs for my vehicle in a very professional manner and made plans to get a quote and proceed with the maintenance at a later date. However this is when shops do what shops do and the GM then came to speak with me regarding the same thing. I understand the need to make a sale which is why I made sure to be respectful in my initial interaction with a tech but the continued attempt to try and get the sale is truly what is so off putting about any shop.
Thank you, Paul Becerra, for taking the time to leave a review for West Houston Auto Repair. We’re sorry to hear your experience in Houston, TX didn’t fully meet expectations. Our team takes pride in offering quality auto repair and customer care, so your feedback is valuable. We’d appreciate the chance to learn more about what happened and see how we can improve your next visit.
- West Houston Auto Repair