Reviews - West Houston Auto Repair

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Alex Detch

11/1/2025

Manuel Loera

11/1/2025

Brandon was great! Good service and show you what’s wrong via in person, or by video

Thank you so much for your fantastic five-star review! We're thrilled to hear that Brandon provided you with great service and effectively communicated the issues by showing you in person and through video. It's always our goal to ensure transparency and keep our customers informed. We appreciate your support and look forward to assisting you again in the future!

- N West Houston Auto Repair

Carlos Hayward

10/30/2025

Very friendly staff and knowledgeable. I will be using them for all my vehicle needs.

Thank you so much for your fantastic review! We’re thrilled to hear that you found our staff friendly and knowledgeable. We pride ourselves on providing excellent service, and it's wonderful to know that you'll be relying on us for all your vehicle needs. We look forward to serving you again in the future! Safe travels!

- N West Houston Auto Repair

Julio Huerta

10/30/2025

c g

10/29/2025

Lucas is super helpful and knowledgeable

Thank you so much for your fantastic review! We're thrilled to hear that Lucas made such a positive impression on your experience. His expertise and willingness to help are what we strive for, and it's wonderful to know that it resonated with you. We appreciate your kind words and look forward to assisting you again in the future!

- N West Houston Auto Repair

Babi Yami

10/29/2025

First I just want to start off by saying BRANDON was absolutely AMAZING during this entire process. He provided me constant updates and several videos regarding the repairs to my Mercedes EVAP so thank you for keeping me updated as most shops would not bother to be this precise. First of all , I didn’t even have to drop my car off ( because I lived , not sure if this is normal for them ) they came to pick up my car. Secondly they gave me a FREE diagnosis where as every other shop wanted to charge me upwards of $200+ just to tell me what was wrong with my car ( side note I already knew what was wrong and had a diagnosis done prior , but do understand the importance of doing it again). The cost in my opinion is reasonable and justifiable ( especially since it comes with a warranty). They will look over your car for any other issues without you asking to make you aware of any other services you may need which to me is a plus . This will definitely be my go to place moving forward whenever I can’t make it down to my actual dealership ! THANK YOU ALL !!

Thank you so much for your wonderful review! We’re thrilled to hear that Brandon provided you with amazing service and kept you updated throughout the repair process. It’s our goal to offer exceptional communication and care, and we’re glad to know that you felt supported. We’re also pleased that you appreciated our pickup service and free diagnosis. We strive to go above and beyond for our customers, and it’s great to hear that our approach resonated with you. Your satisfaction is our priority, and we’re glad you found our pricing reasonable and justifiable. Thank you for choosing us as your go-to repair shop! We look forward to serving you again in the future. If you ever need anything else, don’t hesitate to reach out.

- N West Houston Auto Repair

kevin ul

10/29/2025

Brandon and Eric made sure to explain everything in detail to me on what to expect. They took my vehicle and found the problem it was having within a day. I was very pleased and plan on coming back in the next 2 weeks for even more work. Thanks so much

Thank you so much for your fantastic five-star review! We’re thrilled to hear that Brandon and Eric provided you with detailed explanations and were able to quickly diagnose the issue with your vehicle. Your satisfaction means the world to us, and we’re excited to welcome you back in the next two weeks for more work. If you have any questions or need assistance in the meantime, feel free to reach out. Thanks again for choosing us!

- N West Houston Auto Repair

10/29/2025

Lucas Ruiz and the entire N. West Houston Auto Repair team are highly professional. Recommended for all your Auto needs.

Thank you so much for your kind words, Lucas! We truly appreciate your recognition of our team's professionalism at N. West Houston Auto Repair. It’s our goal to provide top-notch service for all your auto needs, and we're thrilled to hear that you had a positive experience with us. If you ever need any assistance in the future, don’t hesitate to reach out. Safe travels, and we look forward to seeing you again!

- N West Houston Auto Repair

Ari Khakpour

10/29/2025

I had an excellent experience at West Houston Auto Repair. They were very professional and even let me drop in the same day I started having concerns about my Prius making loud clunking and rattling noises during drive. They quickly diagnosed the problem correctly and resolved it quickly on the same day - even though the amount of work done was significant. What stood out most was their honesty — they checked my brake and transmission fluid and advised me that I can keep an eye on them for now rather than pushing unnecessary services (even tho manual calls for replacement per milage driven). This is not something all mechanic shops do; and this made West Houston Auto Repair earn my full trust only after my first visit. Their pricing is fair, and they genuinely care about doing what’s best for the customer. They even helped me get new tires from the adjacent Discount Tire shop to save me the hassle of running around. That extra effort really impressed me. I’ll definitely be returning for future maintenance and highly recommend this shop to anyone looking for trustworthy, skilled, and friendly mechanics in Houston.

Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with us at West Houston Auto Repair. It's fantastic to know that we could quickly diagnose and resolve the issues with your Prius, especially on the same day you reached out to us. We pride ourselves on our honesty and customer care, so it’s rewarding to hear that our recommendations resonated with you. Our team works hard to ensure that our customers receive only the services they truly need, and we’re glad that you found our pricing fair and our efforts to assist with your tire purchase helpful. Thank you for your kind words and your recommendation! We look forward to seeing you again for your future maintenance needs. Safe driving!

- West Houston Auto Repair - Briar Forest

Marty Lenz

10/29/2025

Gene Barnette was awesome. Called to discuss problems with my car that I didn't know about as I brought it in for oil change and tire rotation. He was very knowledgeable (send me 2 picture of the CV problem) and I felt like he cared about my car and me. I will recommend Gene and you business to my friend's.

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