Houston and Tomball Auto Repair

5

As always, the service at West Houston is fantastic!

5

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5

Thank you soo much for working with us!! You guys rock

5

Mr. Kevin kept in communication with me the entire process. I felt comfortable that my car was in safe hands.

5

Always friendly fast service

1

5

Fast service, friendly & knowledgeable staff.

1

I came here for an oil change as my first visit and it will definitely be my last visit. An oil change should be one of the simplest maintenance routines, but this shop forgot to put on the oil gasket plug which cause my vehicle to leak oil. It's a good thing my car is newer and has an oil sensor, if not this shop would have cost me an engine. The leak was found when I was getting my car serviced at another shop. When I called in, the shop was hesitant to take my vehicle saying I needed to bring it in the next day because they were about to close. Since my car was still leaking, I had to take it upon myself to show up in-person to made sure it got handled the same day. After the supposed fixed, my car begins leaking oil a few days later since the oil drain plug was likely tightened too much. A one time is a mistake, but twice is negligent. By the end of this situation, I end up with wasted time and a stained drive way from the oil.

5

1

I took my 2012 F150 cause they had a water leak in the first estimate to replace two water hose with $2200 so I took it to the dealership and the total bill ended up being $880 At the Ford dealership, very dishonest people they told me I had $1000 worth the part when it was actually $200 in parts. Please be careful with these guys.

We appreciate your feedback. Our estimate included more than just hoses—it also covered the thermostat, intake gaskets, and about 4 hours of labor. The dealer’s price is not an apples-to-apples comparison. Additionally, based on your Carfax history, it doesn’t appear that this work was performed at the dealership. We stand by our pricing and transparency, but we’re always open to reviewing the details with you directly.

- West Houston Auto Repair
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.