Houston and Tomball Auto Repair

5

Always pleasant team and professional!

5

I've taken my vehicles to Eric, Don, and the gang for years, even before they were West Houston Auto. Never been disappointed. Recently I took a vehicle to a dealership because the problem was under warranty. Bad mistake - the dealership actually made the issue worse. I now live in north Texas, but I brought my vehicle to Houston just so West Houston could fix it. Yes, true! I need Eric and Don to open up a shop in the Tyler/Logview area! Don't deal with other auto repair shops! West Houston, always.

1

Went there because I’ve only had good experiences with them in the past. The first test ran in my car came up with two codes. Then he said I would need to pay the 159 diagnostic test to “further tell me what’s wrong” ran the test and came back saying that I needed to replace a part that was $1300!!! And I also needed and oil change. Decided to just do the oil change and was going to come back when I got paid for the other repairs and I AM SO GLAD I DID! Car has been running perfectly since the oil change. So I was charged $159 diagnostic test for my car to only need an OIL CHANGE! Which I’m sure they knew before even saying they needed to run more tests. I feel like they completely scammed me on this test they knew I didn’t need. They use to be honest and I just do not like when mechanics try to get over on people. Then I ask if they could replace a fog light (SINCE THEY WERE ALREADY UNDER MY CAR) and he acted like it was such an inconvenience for him. I had already purchased the light so it’s not like they had to go get it from their parts. Guess they have specific people that they decide to do a little more for than others. The guy that I have worked with in the past was great but I will not be going there ever again.

5

The shop had fair, honest practices with strong communication. My appointment was honored and they quickly got to work. The quality was strong and customer service top notch. I’ve been twice and each time I’ve been pleased. Check them out for sure.

5

They know their stuff and work very efficiently. Very friendly too. I will return when I need work done on my car.

5

I recently took my car to the dealership to have some sagging studs repaired and to get the front brakes done. During their inspection, the dealership told me that my vehicle had multiple issues, including a leaking water pump, and gave me an estimate totaling around $5,000. I was immediately skeptical—especially since I take my car in for maintenance every six weeks and none of these issues had been mentioned before. Because the coolant reservoir was empty and I couldn’t drive the car, I started calling around local shops in the Tomball area to get a second opinion and a quote on the water pump replacement. Out of all the places I contacted, N West Houston Auto Repair gave me the best price. I spoke directly with the owner, Erick, and he was my point of contact throughout the entire process. As soon as my vehicle arrived at the shop, Erick quickly noticed that the water pump wasn’t actually the issue. He immediately called me, explained what he observed, and outlined a plan to properly diagnose where the leak was coming from. After running his tests, he confirmed that the dealership had misdiagnosed the problem. He gave me a clear, honest breakdown of the real issue and what it would cost to fix. What really stood out was how Erick documented everything—he sent me photos and videos at every step, explaining what he was doing and why. He kept the communication open and transparent the entire time. It was clear he genuinely cared about doing the job right and being honest with his customers. In addition to fixing the leak, Erick and his team gave my whole vehicle a thorough inspection. They pointed out a few other things that needed attention—none of which were mentioned by the dealership. I really appreciated that level of care and attention to detail. Thanks to Erick’s honesty, professionalism, and clear communication, I now have a shop I can truly trust. From here on out, I’ll be bringing my car to N West Houston Auto Repair for all maintenance, oil changes, and any future repairs.

5

Steve and his team took time to really understand the problem with my truck, final work was perfect. And the price was very reasonable!

5

5

(Translated by Google) Excellent (Original) Excelent

5

I’m very happy with the Service. Very professional technicians. I appreciate the text message and phone call to let me know that my vehicle was ready.

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