Houston and Tomball Auto Repair

5

I have a Jeep Grand Cherokee that I took to the dealership and was quoted a ridiculous price of at least $1200 to unclog my sunroof drains. After laughing in their face and swearing to myself that they had just lost my business for life, I set out to find a local mechanic near me that had experience working on Jeeps. WH Auto Repair popped up in my search, and I decided to swing by and just have a conversation about my issue. I believe the manager was behind the front desk, and he kindly asked how he could assist me. After describing my issue he said they could try and help. I said that I was not prepared to leave my car. He said no worries, just drive it around the side of the building and he look at it immediately. He grabbed an air house and climbed up the side of my car and started forcing compressed air down both drains. He managed to unclog one drain completely most of the other drain. I asked him what I owed him and he just said no worries and glad they could help. Well, they just saved me $1200, as I see it, and in the process, they have earned a new customer for life! Thank you for bringing back the kind of service we were once used to receiving and could expect from everyone!

5

Great place with top notch customer service. Highly recommend.

5

Good Job on my wheel alignment

Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the wheel alignment service. Our team works hard to ensure every customer leaves satisfied, and it’s great to know we hit the mark with you. If you need any further assistance or services in the future, don't hesitate to reach out. Thanks again for choosing us!

- N West Houston Auto Repair
5

I really like the transparency in the service. Thank you for great service. Come see the owners and Lucas is amazing service consultant

Thank you so much for your fantastic five-star review! We're thrilled to hear that you appreciate the transparency in our service — it’s something we strive for. We're also glad that you had a great experience with Lucas; he truly is a valuable part of our team. Your kind words motivate us to keep delivering the best service possible. We look forward to welcoming you back soon!

- N West Houston Auto Repair
5

The gentleman at West Houston repairs were really pleasant and helpful with working on my vehicle and I thank them very much

5

The staff was friendly and always willing to answer all questions. Very informative and kepte up to date on the progress of my warranty claim and repairs.

Thank you so much for your wonderful five-star review! We're thrilled to hear that our staff made a positive impact during your experience and that you found them friendly and informative. Keeping our customers updated on their warranty claims and repairs is a top priority for us, and it's great to know that we succeeded in doing so for you. Your feedback means a lot to us, and we're here whenever you need assistance in the future!

- West Houston Auto Repair - Briar Forest
5

Thank you so much for your five-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your positive feedback motivates our team to continue providing the best service possible. If there's anything specific you'd like to share about what you enjoyed most, we would love to hear it! We look forward to serving you again soon!

- West Houston Auto Repair - Briar Forest
5

Great service

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. Your positive feedback motivates our team to continue delivering the best possible experiences to all our customers. We look forward to serving you again soon!

- N West Houston Auto Repair
2

(Translated by Google) The customer service from LUCAS is truly the best. They explained all the details and prices to me. But the other part about where they got the part my truck needed was a bad experience, and afterward, I felt like they were forcing me to buy a new battery because the one I had was damaged. (Original) La verdad que la atención al cliente de parte de LUCAS es la mejor me explicó todos los detalles y precios. Pero la otra parte de donde consiguen la parte que necesitaba mi camioneta fue una mala experiencia y después sentí como que me obligaban a comprar una batería porque la que tenía estaba dañada.

Fernando, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with Lucas and appreciated the detailed customer service he provided. It’s our aim to ensure our team delivers helpful and informative assistance. However, we sincerely apologize for the negative experience you encountered with the sourcing of your truck part and the feeling of pressure regarding the battery purchase. We understand how frustrating this can be, and we assure you that it’s not our intention to rush or pressure our customers into buying anything they’re not comfortable with. Your feedback is invaluable to us, and we will use it to improve our processes and training. We want to make every part of our service experience seamless and satisfactory for all customers. If there's anything more we can do to assist you, or if you'd like to discuss this further, please don't hesitate to reach out. Thank you once again for your input, and we hope to have the opportunity to provide you with a better experience in the future. Best Regards, Erick Diaz Business owner, West Houston Auto Repair

- N West Houston Auto Repair
5

Excellent service with honesty. I took my truck for a normal check-up. I thank Good I stopped at this garage. They did a full inspection, and they found a good-sized problem that could have cost me $$$$$. The staff was incredible.

Thank you so much for your wonderful review! We're thrilled to hear that you received excellent service and that our team was able to identify a significant issue with your truck during your check-up. It's our priority to provide honest and thorough inspections for all our customers, and we're glad we could help you avoid a costly problem. Your praise for our staff means a lot to us—thank you for taking the time to share your experience. We look forward to seeing you again for any future service needs! Safe travels with your truck!

- N West Houston Auto Repair
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.