Houston and Tomball Auto Repair

The mechanic did his job well. But the front desk personnel made me uncomfortable to where I felt very awkward. And sadly this wasn’t the first time I experienced this feeling They appear to want you to have a good honest experience, but I walk out feeling dirty or shameful cause I didn’t add additional repairs based on their check points. I have gone back when I believed it was time for a repair. But this last time whoever the man was in the end when I was checking out ensured I would not go back.

I called today to request a quote for a vehicle, but they were unable to provide one since they couldn't see the car. They do offer towing services, but I would be responsible for the cost of towing it back if the price exceeds my budget. I reached out to other places and was able to get a quote, which helps me understand the costs involved. I honestly don’t know how this company stays in business. Additionally, the second representative I spoke with kept interrupting me, and I had to politely ask him to stop, as that is unprofessional. I mentioned multiple times that the vehicle doesn't start; if it did, I would be more than willing to follow their recommendations, but their services don't meet my needs. Based on this experience, I will likely not use their services again or recommend them to anyone.

nice place

Quick, efficient, and honest about what needs maintenance

mechanic left Wheel lock in in-between engine and windshield. Other than that. Good service.

Excellent service!..State inspection, diagnostics, repairs.. all great! Highly recommended.

All these guys were great and I mean great an amazing team l give these guys a 5 star well done guys

Great service and communication throughout the repair. Prices are fair and lower than dealership, but service is superior. Thank you

Doesn’t deserve 1 star, extremely dissatisfied with the service! I had a simple request to fix A/C, was assured twice it would be same day because that was extremely important to me. They contacted my max care to make a claim, was approved and paid same day of $2900+. Then, had the audacity to tell me to pay another $1k for AIR CONDITIONING along with an engine mount I didn’t know I needed & backup camera malfunction.. I contacted max care to get a break down of cost which again didn’t match up with the breakdown they gave me. They added an engine mount which I didn’t request over $300 plus tailgate actuator that I inquired about to put on the same claim. They quoted extremely high prices for each part even the max care rep said is way off from the average that they approved it for but according to Houston Auto they only use “OEM” parts. Yea, $735 for a compressor is robbery along with the other prices of everything else. Fast forward, my car was given back to me the NEXT day, lied about when I would get it couldn’t get my daughter from school…. Didn’t even get me a loner car, my camera was STILL MALFUNCTIONING!!! Set me up a service appointment at Mercedes because apparently they were the only ones who could fix it YET, they got paid to fix it! Tried to drop me off at home I refused and made sure I went there to hear what they were saying the issue was. Before I say my experience there, I also would like to add the brand new AC compressor they claimed they put in was not blowing freezing cold. It was cool but definitely didn’t feel like new at all. My tire & rim was also damaged which they CONFIRMED THERE WAS NO DAMAGE PRIOR TO ME DROPPING IT OFF. Fast forward to Mercedes appointment..Talked to a nice gentleman at Mercedes names James who was extremely helpful. Stated that his guys said the parts were mix matched and it could be the reason, or update maybe needed. Once updated, was told it’s still doing the same thing. So something they did was completely wrong and caused more damages. Mercedes kindly loaned me a car while they did further diagnosis, was told they rejected Mercedes doing it the correct way and wanted me to come back again to let them fix it! NO WAY! The next day, dropped off my loner & Mercedes had fixed it anyway THANK GOD! So, I go back there to let them know that THEY actually finished the job. I asked if they could check me levels to make sure this is the coldest the AC will blow and he told me to come back Monday. MIND BLOWN! So I would give this place a 0/10. They jack up prices, give you faulty parts, and do NOT service your vehicles correctly! I will never be taking my car back there. I will not be returning Monday or any other day.

As always, the service at West Houston is fantastic!