Houston and Tomball Auto Repair

Thank you for your feedback. I do want to clarify a few important points for anyone reading: At West Houston Auto Repair, we are a full-service repair facility. Oil changes are offered as a convenience for customers who also support our business with their repair and maintenance needs. They are not intended to be a standalone loss-leader service for people who choose to have all their real work done elsewhere. You’ve made it clear that you prefer another shop and regularly use them for your major services. That’s completely fine — and they should absolutely continue to handle your oil changes as well. It wouldn’t be fair to our loyal customers, or sustainable for our business, to dedicate appointment slots and technician time to a vehicle that never supports our shop beyond a basic oil change. Our pricing is competitive, and thousands of customers trust us because of the quality and transparency we provide, with all of our repairs backed by a 3 year/36,000 mile nationwide warranty on parts and labor that is honored by over 15,000 reputable auto repair facilities in the country. We wish you the best with your preferred shop, and thank you for understanding.

Hi King Clayton! Thank you for leaving a great rating for West Houston Auto Repair! We’re glad you chose our auto repair shop here in Houston, TX. Our team works hard to provide reliable car repair and maintenance services. We look forward to seeing you again for your next service!

Dear Customer, I’m truly sorry to hear about your experience. It appears that your review didn’t capture your specific concerns, but I want you to know that we take all feedback seriously. Your satisfaction is important to us, and we are committed to improving our services. If you could provide more details about what went wrong, I would greatly appreciate it. Please feel free to reach out to us directly at [email protected], as we would love the opportunity to make things right. Thank you for your feedback, and I hope to hear from you soon. Best regards, Erick Diaz Business Owner West Houston Auto Repair

Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had a positive experience with us during your oil change. Our team takes pride in providing excellent service and ensuring our customers are well-informed about their vehicles. It’s great to know that you found our staff not only helpful but also pleasant! We appreciate your trust in us and look forward to serving you again in the future. Safe driving!

Thank you so much for your fantastic review! We're thrilled to hear that you appreciated our service and found it to be reasonably priced. Our team works hard to deliver an excellent experience, and your kind words truly motivate us. We look forward to serving you again in the future!

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had positive experiences with our staff. Our team works hard to provide excellent service, and it’s always rewarding to know that their efforts are appreciated. We look forward to welcoming you back on your next visit!

Thank you so much for your fantastic five-star review! We're thrilled to hear that you've been satisfied with your experience at WH Auto over the last two years. Our team strives to provide honest assessments and ensure our customers are well-informed about their vehicle's needs. It's wonderful to know that our welcoming staff has contributed to making your visits enjoyable. We truly appreciate your support and loyalty. If there's anything else we can do to keep your experience exceptional, please don’t hesitate to reach out. Safe travels!

Hi Alicia Reese, we truly value your honesty and are sorry to hear you weren’t satisfied. Our team wants every experience to be positive, and we’d appreciate the chance to discuss this further and address your concerns.