Houston and Tomball Auto Repair

I was extremely pleased with the service I received this past Saturday. They even picked my car and brought it back to me. I will not take my car anywhere else!!

I had a great experience at West Houston Auto Repair and would absolutely recommend them. The person at the front desk was welcoming, kind, and incredibly efficient. He was knowledgeable and took the time to walk me through everything clearly without being pushy. What really stood out was how he noticed something in my car and explained it using an animated video that perfectly matched the recommendation he was making. It made everything so easy to understand, and I genuinely appreciated that transparency. We also discussed that the issue wasn’t at a point where it needed immediate repair, but that it likely would down the road. That honesty was evident not only in our conversation, but also in the animation he showed me and by looking at the car itself. I never felt pressured—just informed. On top of that, I originally went in to have my dust cover fixed because it was coming off, and they took care of it within about 20–30 minutes. Quick, smooth, and hassle-free. Overall, the service was professional, clear, and respectful of my time. It’s refreshing to find an auto repair shop that communicates this well and treats customers this thoughtfully. I’ll definitely be coming back.

Even though the service on my car took a little longer than expected, I really can't complain since it was just a walk-in. Additionally, I was kept informed by the staff about the reason for the delay. Overall, I was satisfied.

Moved into the neighborhood and found these guys on Briar Forest. Couldn't be more pleased. Very professional and courteous......excellent service at a fair price. They now service all my family's vehicles. Give them a try....you won't be disappointed.

⭐☆☆☆☆ (1/5) I had a very disappointing experience at West Houston Auto Repair (Briar Forest). Communication was poor from start to finish — I had to constantly follow up just to get basic updates. The pricing felt unclear and changed from what was initially discussed, which made me uncomfortable and frustrated. The work took longer than promised, and when I picked up my vehicle, the issue I originally came in for didn’t feel fully resolved. Instead of clear explanations, I was met with vague answers that didn’t inspire confidence. Overall, the experience felt unprofessional and stressful. I expected better transparency, better customer service, and more accountability. I would not return and wouldn’t recommend this shop to anyone looking for honest, reliable auto repair.

Almost refused to honor a warranty on a defective part all because I needed other work done. Manager can lie and say they honored the warranty but it wasn’t without an argument. They put a aftermarket part on to begin with when I paid for official parts. Scummy business thank god I noticed. Don’t come here unless you want them to play games when it comes to correcting the work they did horribly. This isn’t the first time they messed up either like all the other reviews my oil wasn’t changed either when I got it done here.

Finally I have found someone who has integrity about their work. West Houston Auto is definitely a place I would recommend. Very professional and awesome customer service. They Solid I can’t lie. 🙏🏽

We had an Transmission go out at the wrong time but N.West Houston was there quick fast very knowledgeable and helped us get the finance we I would and will recommend them all my friends GREAT JOB very well done