⭐☆☆☆☆ (1/5) I had a very disappointing experience at West Houston Auto Repair (Briar Forest). Communication was poor from start to finish — I had to constantly follow up just to get basic updates. The pricing felt unclear and changed from what was initially discussed, which made me uncomfortable and frustrated. The work took longer than promised, and when I picked up my vehicle, the issue I originally came in for didn’t feel fully resolved. Instead of clear explanations, I was met with vague answers that didn’t inspire confidence. Overall, the experience felt unprofessional and stressful. I expected better transparency, better customer service, and more accountability. I would not return and wouldn’t recommend this shop to anyone looking for honest, reliable auto repair.
We take feedback seriously; however, we’re unable to find a record of your visit at our Briar Forest location. If this review was intended for us, please contact our management team directly with additional details so we can investigate and address your concerns.
- West Houston Auto Repair - Briar Forest