Houston and Tomball Auto Repair

1713 reviews
West Houston Auto Repair
Call Us:(832) 230-2996
1950 S Texas 6,
Houston, TX 77077
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
N West Houston Auto Repair
Call Us:(346) 236-0704
22818 Commercial Lane,
Tomball, TX 77375
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
West Houston Auto Repair - Briar Forest
Call Us:(713) 636-5301
13215 Briar Forest Dr.,
Houston, TX 77077
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

I had an excellent experience at West Houston Auto Repair. They were very professional and even let me drop in the same day I started having concerns about my Prius making loud clunking and rattling noises during drive. They quickly diagnosed the problem correctly and resolved it quickly on the same day - even though the amount of work done was significant. What stood out most was their honesty — they checked my brake and transmission fluid and advised me that I can keep an eye on them for now rather than pushing unnecessary services (even tho manual calls for replacement per milage driven). This is not something all mechanic shops do; and this made West Houston Auto Repair earn my full trust only after my first visit. Their pricing is fair, and they genuinely care about doing what’s best for the customer. They even helped me get new tires from the adjacent Discount Tire shop to save me the hassle of running around. That extra effort really impressed me. I’ll definitely be returning for future maintenance and highly recommend this shop to anyone looking for trustworthy, skilled, and friendly mechanics in Houston.

Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with us at West Houston Auto Repair. It's fantastic to know that we could quickly diagnose and resolve the issues with your Prius, especially on the same day you reached out to us. We pride ourselves on our honesty and customer care, so it’s rewarding to hear that our recommendations resonated with you. Our team works hard to ensure that our customers receive only the services they truly need, and we’re glad that you found our pricing fair and our efforts to assist with your tire purchase helpful. Thank you for your kind words and your recommendation! We look forward to seeing you again for your future maintenance needs. Safe driving!

- West Houston Auto Repair - Briar Forest
5

Gene Barnette was awesome. Called to discuss problems with my car that I didn't know about as I brought it in for oil change and tire rotation. He was very knowledgeable (send me 2 picture of the CV problem) and I felt like he cared about my car and me. I will recommend Gene and you business to my friend's.

4

The place is nice and it was easy to get an appointment. I like when there's an option to get an appointment online. My only complaint is that with the tire rotation they did not inflate the tires to their proper psi nor did they reset the tire indicator on my truck.

Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed our facility and found it easy to schedule your appointment online. We strive to make every aspect of your visit convenient. However, we sincerely apologize for the oversight with your tire rotation. Proper tire inflation and resetting indicators are crucial, and we appreciate you bringing this to our attention. We will ensure our team is reminded of these important details going forward. If you have any further concerns or need assistance, please don't hesitate to reach out. We hope to see you again soon for a more seamless experience!

- N West Houston Auto Repair
5

I would like to thank, Lucas and his team at Northwest Houston for their service.

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear that Lucas and the team at Northwest Houston were able to provide you with the thorough service you deserve. We pride ourselves on our honesty and attention to detail, so it’s wonderful to know that we could catch those oversights from Subaru and ensure your Subaru is in top shape. Your trust means the world to us, and we look forward to serving you again in the future. Safe travels!

- N West Houston Auto Repair
5

I have a Jeep Grand Cherokee that I took to the dealership and was quoted a ridiculous price of at least $1200 to unclog my sunroof drains. After laughing in their face and swearing to myself that they had just lost my business for life, I set out to find a local mechanic near me that had experience working on Jeeps. WH Auto Repair popped up in my search, and I decided to swing by and just have a conversation about my issue. I believe the manager was behind the front desk, and he kindly asked how he could assist me. After describing my issue he said they could try and help. I said that I was not prepared to leave my car. He said no worries, just drive it around the side of the building and he look at it immediately. He grabbed an air house and climbed up the side of my car and started forcing compressed air down both drains. He managed to unclog one drain completely most of the other drain. I asked him what I owed him and he just said no worries and glad they could help. Well, they just saved me $1200, as I see it, and in the process, they have earned a new customer for life! Thank you for bringing back the kind of service we were once used to receiving and could expect from everyone!

5

Amazing service and they also have no credit financing.

1

Weird customer service who won’t give the right info

Dear Customer, Thank you for taking the time to share your experience with us. I am sincerely sorry to hear that you found our customer service unsatisfactory and that the information provided did not meet your expectations. We strive to offer accurate and helpful support to all our customers, and it’s clear we fell short in your case. Your feedback is invaluable, and I would love the opportunity to address your concerns directly. Please reach out to me at [email protected], so I can better understand the situation and ensure this does not happen again in the future. Thank you for bringing this to our attention, and I hope to hear from you soon. Best regards, Erick Diaz Business owner, West Houston Auto Repair

- West Houston Auto Repair - Briar Forest
5

Great place with top notch customer service. Highly recommend.

5

Good Job on my wheel alignment

Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the wheel alignment service. Our team works hard to ensure every customer leaves satisfied, and it’s great to know we hit the mark with you. If you need any further assistance or services in the future, don't hesitate to reach out. Thanks again for choosing us!

- N West Houston Auto Repair
5

I really like the transparency in the service. Thank you for great service. Come see the owners and Lucas is amazing service consultant

Thank you so much for your fantastic five-star review! We're thrilled to hear that you appreciate the transparency in our service — it’s something we strive for. We're also glad that you had a great experience with Lucas; he truly is a valuable part of our team. Your kind words motivate us to keep delivering the best service possible. We look forward to welcoming you back soon!

- N West Houston Auto Repair
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1950 S Texas 6 Houston, TX 77077 (832) 230-3009
22818 Commercial Lane Tomball, TX 77375 (281) 205-7373
13215 Briar Forest Dr. Houston, TX 77077 (713) 575-2740
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.