First I would like to start off with saying that this review is severely overdue! I am used to taking my car to the dealership to get serviced because I always felt that they did the best job at maintaining it. I have taken my car to West Houston Auto Repair since they opened the Briar Forest location and in the last few months I do feel like that has been the best choice for both me and my vehicle. I believe that has a lot to do with mister Erik Galvan. Since he’s been assisting me with my maintenance I have not only been extremely pleased with the customer service, my car is in great condition. Erick always has a very pleasant and welcoming demeanor along with a great sense of humor. He comes across as a very knowledgeable and genuine professional car care specialist. If he suggests something for my car I don’t question or hesitate to agree to the additional modification. My car is very important to me and I think he has truly understood my concerns. I have many choices of places to take my car, but as long as Erik is at this location I’m going to continue to patronize this business. The staff is the heart and core of a good business and Erik is a perfect example of that!
It is such an honor to receive such a thoughtful and detailed review! Thank you so much for taking the time to share your experience, even if it was a little overdue. We are thrilled to hear that you have transitioned from the dealership to West Houston Auto Repair and feel more confident in the care your vehicle is receiving here. We are especially proud to hear your kind words regarding Erik Galvan. He truly is an asset to our team, and we are so glad that his expertise, professional demeanor, and sense of humor have made your maintenance visits so enjoyable. It means the world to us that you have built such a high level of trust in his recommendations; knowing that you feel your vehicle is in the best hands is exactly what we strive for. Thank you for being a loyal customer at our Briar Forest location. We look forward to seeing you and your car again soon!
- West Houston Auto Repair - Briar Forest