I was an hour and a half into a four and a half hour trip when I ran over a piece of you’re that popped up and hit my under carriage. I heard something dragging and pulled off the highway to check it out. Sure enough, there was a 1 ft by 1 ft piece of metal dragging the ground. I quickly searched for auto shops near me and chose N. West Houston Auto Repair due to its proximity to my current location and their reviews. When I called, Lucas answered the phone and instantly put me at ease. As a single woman far away from home, this meant so much to me! When I arrived, everyone was friendly, and they took my car right back to take care of it. They were finishes in 15 minutes, showed me the underside of my car and how they fixed it, and even did an inspection of the whole car. They were very thorough. When I asked what I owed, they said no charge! Wow! I cannot thank the kind people of N. West Houston Auto Repair enough for getting me back on the road so quickly!
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Lucas and the team were able to assist you during a stressful moment on the road. It truly means a lot to us that you felt comfortable and cared for, especially being far from home. We take pride in our customer service and ensuring that everyone, especially single travelers, feels safe and supported. We're glad we could help you get back on your journey quickly and without charge. If you ever find yourself in need of our services again, don't hesitate to stop by. Safe travels and take care!
- N West Houston Auto Repair