Houston and Tomball Auto Repair

5

I’ve been a customer for years and regardless of which of the three locations I go to the service, professionalism, and work is always top notch! The value they offer is incredible and goes much further than price. Thank you!

5

1

Terrible terrible customer service!!!!! I’ve had work done here before, but this experience was RACIST, Aggressive, and totally unprofessional. I would never treat a customer the way I was treated, no matter their skin color or gender. The lack of professionalism and just human decency has me disgusted. I will never come here again nor recommend any hard working American spend money here!!!

We’re sorry to hear that you feel this way, but we want to clarify that our business does not discriminate against anyone. We apologize for any misunderstanding, but we did not charge you for any services performed. Pricing is based on the work required, and while we understand that costs can sometimes be frustrating, that does not mean our service was unfair or discriminatory. Our goal is to provide quality service to every customer, and we take all feedback seriously. If there was any miscommunication or concern, we would be happy to discuss it further.

- N West Houston Auto Repair
5

Very good service

5

We brought my daughter’s car to have it diagnosed because it was stalling and there was a swishing sound. 2 other mechanics diagnosed it and both said it was for a part that had already been replaced. N West was able to diagnose both issues and use cameras to show us the problems. In the end, the car wasn’t worth repairing. Had N West been our first stop, they would have saved us an additional $2500. We will be going to N West for all our future auto needs. They are fair and honest. They listened to our concerns and helped us to make an informed decision.

5

The associate was very helpful and knowledgeable. The service was very efficient and timely.

5

Did work on my 2009 Hummer HT3 recalibrated the crankshaft sensor and other misc repairs, Damn thing never Ran so smooth and more power that its ever had️GREAT JOB YALL

2

EDIT: Within 20 mins or less I received a phone call from the owner himself explaining what happened the day of my service and offered a way to try to make it right. I will allow a second chance, and will edit my review after the next date of service to better reflect my overall combined experience. I will update stars as each interaction is made. Horrible service! Will not be returning! I brought in two vehicles and told them I needed one ready before the other, and they promised me they would take care of that car first. Guess what? They didn’t. They seemed under staffed, took 45 mins to an hour to do ONE oil change, and it was on the car I asked them to do last of the two I brought in. This caused so much unnecessary and un-needed stress. I needed to leave because I had something extremely important to do, and I was so frustrated that I ended up walking out to never return. I’ve still have yet to get my oil changed when I tried to support their business.

5

Great service & friendly personnel!!!

5

Had some brake issues after replacement elsewhere. Called and was able to get in immediately. They found and fixed the issue very quickly and were incredibly communicative. I asked them to do the 60k check up on the vehicle that I had been putting off at the dealership due to exaggerated pricing and unnecessary work. Was very happy with the experience and will be returning with my other vehicles when necessary.

West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.