Visited this shop three times for different vehicles repairs each of the three times they tried to upsell me. While on the first two vehicles, the repair repairs were complete completed and complete completed adequately. On the third vehicle, which I sent somebody over there to have their vehicle looked at the repairs were not done and they still wish to charge more for further repairs. These people continually try to upsale on any and everything
Hi Dakota, We appreciate your feedback. Every vehicle we service receives a full inspection so we can inform you of any safety or maintenance needs — recommendations are not pressure, they’re transparency. You noted the first two visits were completed properly, which we’re glad to hear. On the third visit, if something was unclear or missed, we’re more than willing to review it with you. That said, claiming we charge for work not performed or act dishonestly is a serious accusation. We take that very seriously, and these claims are very likely inaccurate and potentially damaging. We stand behind our work and our process. Please reach out so we can review this together and resolve any concerns. – West Houston Auto Repair Team
- West Houston Auto Repair - Briar Forest