Houston and Tomball Auto Repair

West Houston Auto Repair
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
N West Houston Auto Repair
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

They were very friendly, explained the things that needed to be done and those things that could wait. They took me home and then came and go me when the car was ready. Very pleased with the service.

5

5

Knowledgeable folks, so far so good with my repaired car.

1

Long story short I came in for one thing.. Paid $500.00 to get it fixed.. But it wasn’t fixed and still leaked oil.. They told me after I left I must have hit something.. Mind you I stay 5 minutes away and haven’t moved my car since oil was still leaking.. I truly believe they purposely damaged my car purposely to make me use SNAP which is a finance program that helps if you’re running low on money. After I got approved.. I was called 3 times.. Oh we can fix this this this this and that.. I truly didn’t feel like he was trying to help, just make a quick buck and I felt used. I wouldn’t recommend this place based off my experience.

Thank you for sharing your experience with us, and we apologize for any inconvenience you've experienced. We take your feedback seriously and want to address your concerns. First and foremost, we want to assure you that we would never intentionally damage a customer's vehicle. Our team is dedicated to providing reliable and honest service to all our customers, and it is never our intention to create additional issues for our customers. We are sorry to hear that the initial repair did not resolve the issue with your car leaking oil. We understand how frustrating this must have been for you. We would like to gather more information about the specific damage you observed and the subsequent interactions you had with our team. In regards to the SNAP program, while we do offer it as an option for customers who may need financial assistance, our priority is always to provide genuine solutions and quality service. We apologize if you felt pressured or uncomfortable during your interactions with us. We kindly request that you refrain from posting a duplicate review on our profile, as this can potentially complicate the resolution process. Instead, we would appreciate the opportunity to speak with you directly to gather more details and work towards a solution. I will personally arrange for a member of our team to reach out to you to discuss your concerns and gather any necessary clarification. Your satisfaction is important to us, and we are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns. Other people viewing this review click on the link of the pictures we took to view the issue and you'll know we didn't cause this damage https://shop.tekmetric.com/inspection/70AlP_Z3rQfI4Cbxe9v2gE2dKz7zuE_ebeNMUGDZhDY

- West Houston Auto Repair
5

Excellent service and personal attention. Recommend 100 %.

5

Awesome service, as always. Great team of hand picked professionals who know what they're doing. Always a warm greeting, more then fair pricing & a complete explanation of work done. No need for the overpriced dealerships when you have this team!

1

No good

5

Fantastic customer service.

5

If you have a ford do not take it to the dealer take it here. I’ve taken my car here 3x a now for things that ford misdiagnosed and didn’t repair properly or tried to charge me more for. They’re fast super kind and very communicative with issues etc. highly recommend all the staff is very knowledgeable. Appreciate them a lot.

5

I used to live close to highway 6 and stumbled upon West Houston Auto Repair because I got a flyer in the mail. When my car began to act up, I drove over to this location and was helped out immediately. Since then, I've always kept them in the back of my mind as a place I'd like to go back to if I had any car issues. I really like this auto repair shop because: 1) They're fast - they move with a sense of urgency but not so urgent that work is overlooked. 2) They seem honest/fair - every time I go, I leave feeling as if my money was well spent. 3) They're communicative - When in person, they explain exactly what's wrong with the car and try to tell you about everything they see that could be fixed or working a little better. In addition to this, I get about two texts per month with either a discount on a service or a discount on labor, and sometimes just texts reminding me to do regular maintenance. 4) They're up-to-date with technology - Whenever they perform a diagnostic, or they see anything they would like to bring to your attention, they send you a link that basically has an inspection (with pictures) and lets you know your full vehicle health. In addition to this, they log all of their services so that your Carfax is up to date, and they utilize Repair Pal when they see fit. Most recently, I went because my car was shaking. Turned out that my fuel injector (cylinder 4) was faulty and was causing multiple other issues to occur. Even though I live on the complete other side of town now, I called them, brought my car over, and within the hour they had already ran diagnostics and provided me with feedback on what to do to fix my car and get me back driving safely and comfortably. We discussed the total, I agreed to make the payment, and they only had my car until the end of the day. While I was gone, I even got a call letting me know my Drive Belt had a tear that would gradually get worse and could result in me having issues with my A/C in the future. I opted to get that fixed while they already had my hood open, and luckily, that didn't seem to delay my pick-up one bit. When I arrived to pick it back up, it was already out front and the keys were ready as well. I made my payment, they reminded me of the 3 year/36,000mile warranty on all services (which I will be using if I need to), and then I was good to go. I've been driving my car for the past few days and have had no complaints so far. I'd even like to point out that by me getting this work done - I'm no longer wasting money on gas. Prior to this service (like for the past 6-7 months or more), I had noticed my gas was only getting >299mi. on a full tank, but didn't think much of it. I noticed it had gone down from what I used to be able to get, but didn't think it was a big deal. I filled up yesterday and got ~360mi. and was shocked. I realized I probably had been wasting about 5 gallons of gas on every fill up due to this issue with the fuel injector. They gave me a verbal guarantee of their work and told me to come back in two-weeks for a check up. I'm very satisfied with their work and will be back (but hopefully not soon).

West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373 if you have any issues in accessing any area of our website.