Fast, friendly including pets, efficient processes. They have the equipment, and expertise to accurately test everything and get an accurate diagnosis. I went to them after dealing with a defective PCM from an eBay purchase and less than competent mechanics in small town Minnesota that fumbled repair jobs causing me vehicle trouble for 1,600 miles until I got to Houston. And they took me in when everyone else was booked. My minivan was literally limping when I got there. They saved me literally. Believe me, I was calling mechanic shops all the way from South Dakota to Texas.