Houston and Tomball Auto Repair

Terrible terrible customer service!!!!! I’ve had work done here before, but this experience was RACIST, Aggressive, and totally unprofessional. I would never treat a customer the way I was treated, no matter their skin color or gender. The lack of professionalism and just human decency has me disgusted. I will never come here again nor recommend any hard working American spend money here!!!

Very good service

We brought my daughter’s car to have it diagnosed because it was stalling and there was a swishing sound. 2 other mechanics diagnosed it and both said it was for a part that had already been replaced. N West was able to diagnose both issues and use cameras to show us the problems. In the end, the car wasn’t worth repairing. Had N West been our first stop, they would have saved us an additional $2500. We will be going to N West for all our future auto needs. They are fair and honest. They listened to our concerns and helped us to make an informed decision.

The associate was very helpful and knowledgeable. The service was very efficient and timely.

Did work on my 2009 Hummer HT3 recalibrated the crankshaft sensor and other misc repairs, Damn thing never Ran so smooth and more power that its ever had️GREAT JOB YALL

EDIT: Within 20 mins or less I received a phone call from the owner himself explaining what happened the day of my service and offered a way to try to make it right. I will allow a second chance, and will edit my review after the next date of service to better reflect my overall combined experience. I will update stars as each interaction is made. Horrible service! Will not be returning! I brought in two vehicles and told them I needed one ready before the other, and they promised me they would take care of that car first. Guess what? They didn’t. They seemed under staffed, took 45 mins to an hour to do ONE oil change, and it was on the car I asked them to do last of the two I brought in. This caused so much unnecessary and un-needed stress. I needed to leave because I had something extremely important to do, and I was so frustrated that I ended up walking out to never return. I’ve still have yet to get my oil changed when I tried to support their business.

Great service & friendly personnel!!!

Had some brake issues after replacement elsewhere. Called and was able to get in immediately. They found and fixed the issue very quickly and were incredibly communicative. I asked them to do the 60k check up on the vehicle that I had been putting off at the dealership due to exaggerated pricing and unnecessary work. Was very happy with the experience and will be returning with my other vehicles when necessary.

Great auto repair shop! They provide great service for a very reasonable price and complete the work in a timely fashion. The communication between the shop and the customer far exceeded my expectations.