(Translated by Google) The customer service from LUCAS is truly the best. They explained all the details and prices to me. But the other part about where they got the part my truck needed was a bad experience, and afterward, I felt like they were forcing me to buy a new battery because the one I had was damaged. (Original) La verdad que la atención al cliente de parte de LUCAS es la mejor me explicó todos los detalles y precios. Pero la otra parte de donde consiguen la parte que necesitaba mi camioneta fue una mala experiencia y después sentí como que me obligaban a comprar una batería porque la que tenía estaba dañada.
Fernando, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with Lucas and appreciated the detailed customer service he provided. It’s our aim to ensure our team delivers helpful and informative assistance. However, we sincerely apologize for the negative experience you encountered with the sourcing of your truck part and the feeling of pressure regarding the battery purchase. We understand how frustrating this can be, and we assure you that it’s not our intention to rush or pressure our customers into buying anything they’re not comfortable with. Your feedback is invaluable to us, and we will use it to improve our processes and training. We want to make every part of our service experience seamless and satisfactory for all customers. If there's anything more we can do to assist you, or if you'd like to discuss this further, please don't hesitate to reach out. Thank you once again for your input, and we hope to have the opportunity to provide you with a better experience in the future. Best Regards, Erick Diaz Business owner, West Houston Auto Repair
- N West Houston Auto Repair