Houston and Tomball Auto Repair

Doesn’t deserve 1 star, extremely dissatisfied with the service! I had a simple request to fix A/C, was assured twice it would be same day because that was extremely important to me. They contacted my max care to make a claim, was approved and paid same day of $2900+. Then, had the audacity to tell me to pay another $1k for AIR CONDITIONING along with an engine mount I didn’t know I needed & backup camera malfunction.. I contacted max care to get a break down of cost which again didn’t match up with the breakdown they gave me. They added an engine mount which I didn’t request over $300 plus tailgate actuator that I inquired about to put on the same claim. They quoted extremely high prices for each part even the max care rep said is way off from the average that they approved it for but according to Houston Auto they only use “OEM” parts. Yea, $735 for a compressor is robbery along with the other prices of everything else. Fast forward, my car was given back to me the NEXT day, lied about when I would get it couldn’t get my daughter from school…. Didn’t even get me a loner car, my camera was STILL MALFUNCTIONING!!! Set me up a service appointment at Mercedes because apparently they were the only ones who could fix it YET, they got paid to fix it! Tried to drop me off at home I refused and made sure I went there to hear what they were saying the issue was. Before I say my experience there, I also would like to add the brand new AC compressor they claimed they put in was not blowing freezing cold. It was cool but definitely didn’t feel like new at all. My tire & rim was also damaged which they CONFIRMED THERE WAS NO DAMAGE PRIOR TO ME DROPPING IT OFF. Fast forward to Mercedes appointment..Talked to a nice gentleman at Mercedes names James who was extremely helpful. Stated that his guys said the parts were mix matched and it could be the reason, or update maybe needed. Once updated, was told it’s still doing the same thing. So something they did was completely wrong and caused more damages. Mercedes kindly loaned me a car while they did further diagnosis, was told they rejected Mercedes doing it the correct way and wanted me to come back again to let them fix it! NO WAY! The next day, dropped off my loner & Mercedes had fixed it anyway THANK GOD! So, I go back there to let them know that THEY actually finished the job. I asked if they could check me levels to make sure this is the coldest the AC will blow and he told me to come back Monday. MIND BLOWN! So I would give this place a 0/10. They jack up prices, give you faulty parts, and do NOT service your vehicles correctly! I will never be taking my car back there. I will not be returning Monday or any other day.

As always, the service at West Houston is fantastic!

Went in for a check engine light and concerns about having to replace my motor in a ram pick up. I initially spoke with Erick over there and he was very nice and professional. Left my truck there and he communicated often with what the diagnosis was and made a few suggestions. I went ahead and did a bunch of work on it to fix the issues it was having. This place is very transparent, very honest and very professional. This is my new mechanic spot for any work I need to get done from here on out. Thank you Erick and crew for everything.

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Thank you soo much for working with us!! You guys rock

Mr. Kevin kept in communication with me the entire process. I felt comfortable that my car was in safe hands.

Always friendly fast service

Fast service, friendly & knowledgeable staff.

I came here for an oil change as my first visit and it will definitely be my last visit. An oil change should be one of the simplest maintenance routines, but this shop forgot to put on the oil gasket plug which cause my vehicle to leak oil. It's a good thing my car is newer and has an oil sensor, if not this shop would have cost me an engine. The leak was found when I was getting my car serviced at another shop. When I called in, the shop was hesitant to take my vehicle saying I needed to bring it in the next day because they were about to close. Since my car was still leaking, I had to take it upon myself to show up in-person to made sure it got handled the same day. After the supposed fixed, my car begins leaking oil a few days later since the oil drain plug was likely tightened too much. A one time is a mistake, but twice is negligent. By the end of this situation, I end up with wasted time and a stained drive way from the oil.