Houston and Tomball Auto Repair

1

My first experience here was great, I had a major $600 repair done, and they did an excellent job. Because of that, I came back for a routine oil change (about $100). I had a cabin filter in my trunk and simply asked if they could install it while they were already servicing my car. They came back and told me it would be a $40 charge. I was genuinely surprised. At that point, it became clear that customer loyalty doesn’t mean much to this business, so I chose to leave without completing the oil change. I took my vehicle to the auto shop I previously used, and they swapped the filter without hesitation or extra charge. Unfortunately, this experience cost them my business. I won’t be returning.

Hi Robyn McGee, thank you for taking the time to leave a review. We’re sorry your experience didn’t reflect the high standards we aim for. Your feedback helps us do better, and we’d like to learn more about what went wrong.

- West Houston Auto Repair
1

I had a very disappointing experience at West Auto Repair. The two guys at the front had a rough, unprofessional attitude toward me as a customer, and I felt completely disrespected. I ended up walking out and will never return. Instead, I went to an auto repair shop on Briar Forest, where they took care of my car within minutes and treated me with great customer service. I do not recommend this location based on my experience.

Thank you for sharing your feedback, Yaneli Rodriguez. We’re disappointed to know your visit didn’t meet expectations. We’d like to understand the situation better and see how we can improve, please contact us directly when you can.

- West Houston Auto Repair
5

West Houston Auto Repair offers excellent service and truly cares about their clients. The staff is very attentive, friendly, and professional. They explained everything clearly and made sure my car was taken care of quickly and correctly. Highly recommend them for anyone looking for honest and reliable auto repair!

Thank you so much for your fantastic five-star review! We're thrilled to hear that you felt well taken care of by our attentive and professional team. Our goal is to provide clear communication and efficient service, and it’s wonderful to know that we met your expectations. Your recommendation means a lot to us, and we’re grateful to have earned your trust. If there's anything else we can do for you in the future, please don’t hesitate to reach out. Safe travels, and we look forward to seeing you again!

- West Houston Auto Repair - Briar Forest
5

Great service

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. If there's anything specific you loved or suggestions for even better service in the future, please feel free to share. We look forward to seeing you again soon!

- N West Houston Auto Repair
5

Very encouraging atmosphere and great service.

Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the encouraging atmosphere and great service. Your kind words mean a lot to our team and motivate us to keep providing the best experience possible. We look forward to seeing you again soon!

- West Houston Auto Repair - Briar Forest
5

Got a free bumper to bumper check up and state inspection plus some additional maintenance done all in just 3 hours as a same day walk-in!

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our free bumper-to-bumper check-up and state inspection. It’s great to know we could accommodate you with same-day service and complete everything efficiently in just 3 hours. Your satisfaction is our priority, and we love being able to provide comprehensive care for your vehicle. We look forward to welcoming you back for any future maintenance needs! Safe travels!

- West Houston Auto Repair - Briar Forest
5

Honest, knowledgeable, fast service. Only at West Houston Auto!

5

They were timely and Professional. Informative on possible future and current replacement of needed parts.

Thank you so much for your wonderful review! We truly appreciate your kind words about our team’s timeliness and professionalism. It’s always our goal to keep our customers informed about current and future needs, and we’re glad to hear that you found our communication helpful. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!

- West Houston Auto Repair - Briar Forest
5

Excellent service in a timely manner

Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and that it was timely. Providing top-notch service is our priority, and your feedback means a lot to us. We look forward to serving you again!

- N West Houston Auto Repair
5

Thank you so much for your five-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there's anything specific that stood out to you or any suggestions you have, please feel free to share. We look forward to welcoming you back soon!

- N West Houston Auto Repair
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.