Unfortunately the staff and manager want to sell you a repair you don't need! I took my car for simple Auto certification and after checking the car, the manager mentioned you have bad oil leak and your seals under neat the car need to be changed and it will cost $1500 !! any way I was very disappointed and took my car some were else and they checked and told me there is no leak!! The owners must check the managers regularly or maybe they don't care!!
Thank you for taking the time to share your feedback. For transparency to anyone reading: both of these one-star reviews were left by the same individual using two different Google accounts, about the same visit and the same recommendation. We only have records of one vehicle visit matching the details you’ve described. Regarding your concern that we “try to sell repairs that are not needed”: When your vehicle was in our shop for inspection/oil service, our technician noted what was believed to be a significant oil leak and recommended further repair. Our process is to document concerns, explain the potential risks, and provide an estimate — not to pressure anyone into authorizing work. In fact, we take pictures and videos of everything on every single vehicle that comes through our shops, and when customers are waiting in our lobby, we often bring them out to the vehicle if we believe there is a safety concern that needs to be shown in person. We document everything, and there is never any obligation to buy from us. The vast majority of our customers express real appreciation for this, because many either didn’t know there was a problem with their vehicle or no one had ever shown them before — including customers who just had work done at a dealership. You declined the repairs, which is absolutely your right, and no additional services were performed or charged for. Another shop later told you they did not see an active leak at that time. Without inspecting the vehicle again, we can’t speak to exactly what they saw, whether the area had been cleaned, or whether the issue was a seep, residue, or a misinterpretation on our end. What we can say is that there is no incentive in our shop to “make up” repairs. Our advisors and managers do not work under any kind of “quota or fired” policy, and we do not pay bonuses for simply selling high-dollar tickets. Their responsibility is to err on the side of caution when they believe they see something that could become a problem, especially with potential oil leaks. We take accusations of dishonesty seriously because our reputation is built on trust, long-term relationships, and transparent recommendations. Simply giving a brief scroll through our reviews will show you that thousands of customers trust us because of the quality and transparency we provide. If you would like to resolve this constructively, we’re more than willing to re-inspect your vehicle at no charge and review the findings with you in person — including any documentation or notes you received from the other shop. Please contact the ownership/management team directly so we can look at the car together and either confirm our original concern or, if we were mistaken, own that and learn from it. We genuinely wish you safe driving wherever you choose to service your vehicle, and we remain committed to honest, ethical repair recommendations for our community.
- West Houston Auto Repair - Briar Forest