I recently took my car to the dealership to have some sagging studs repaired and to get the front brakes done. During their inspection, the dealership told me that my vehicle had multiple issues, including a leaking water pump, and gave me an estimate totaling around $5,000. I was immediately skeptical—especially since I take my car in for maintenance every six weeks and none of these issues had been mentioned before. Because the coolant reservoir was empty and I couldn’t drive the car, I started calling around local shops in the Tomball area to get a second opinion and a quote on the water pump replacement. Out of all the places I contacted, N West Houston Auto Repair gave me the best price. I spoke directly with the owner, Erick, and he was my point of contact throughout the entire process. As soon as my vehicle arrived at the shop, Erick quickly noticed that the water pump wasn’t actually the issue. He immediately called me, explained what he observed, and outlined a plan to properly diagnose where the leak was coming from. After running his tests, he confirmed that the dealership had misdiagnosed the problem. He gave me a clear, honest breakdown of the real issue and what it would cost to fix. What really stood out was how Erick documented everything—he sent me photos and videos at every step, explaining what he was doing and why. He kept the communication open and transparent the entire time. It was clear he genuinely cared about doing the job right and being honest with his customers. In addition to fixing the leak, Erick and his team gave my whole vehicle a thorough inspection. They pointed out a few other things that needed attention—none of which were mentioned by the dealership. I really appreciated that level of care and attention to detail. Thanks to Erick’s honesty, professionalism, and clear communication, I now have a shop I can truly trust. From here on out, I’ll be bringing my car to N West Houston Auto Repair for all maintenance, oil changes, and any future repairs.