Houston and Tomball Auto Repair

Thank you for taking the time to share your concerns. We’re sorry to hear about the issue you experienced with the splash shield/access panel after your visit. We take concerns like this seriously and reviewed the documentation from your service. As part of our process, our technicians take photographs of the vehicle during and after service. Our after-service photo from your visit shows the access panel both before the service was performed and after the service was performed. The access panel was intact, secured in position, and with no visible damage at the time the vehicle left our facility. Customer's can actually view the actual digital inspection and documentaion here: https://shop.tekmetric.com/inspection/KM0HECXmBkEjSUHs8KT0kljHMlN76DBqvbI8ifauUog The photo provided with your review shows the panel in a significantly different condition after it had been removed from the vehicle. Based on the documentation we have, we cannot conclude that the panel was improperly installed during the oil change or that its later damage was caused by our service. We understand how frustrating it is to discover a damaged component underneath your vehicle, and we would have welcomed the opportunity to inspect the vehicle and panel before it was removed so we could determine what occurred. We stand behind our work and believe it is important to be transparent with our customers. For that reason, we maintain photographic documentation of our inspections and completed services, including the after-service photo associated with this visit. — West Houston Auto Repair

Thank you so much for the glowing recommendation! We truly pride ourselves on providing honest, straightforward service, so it is wonderful to hear that you appreciated our professional approach and our commitment to only recommending necessary repairs. We are thrilled you are happy with the results, and we look forward to seeing you again whenever you need us!

Thank you so much for the five-star rating! It is wonderful to hear that you had such a positive experience with us. Our team takes great pride in their expertise, so knowing that you found them both knowledgeable and helpful truly makes our day. We look forward to assisting you again soon!

Thank you so much for the glowing review! We are thrilled to hear that your experience with Erik and the rest of our team was so positive. We take great pride in maintaining our professional standards and staying deeply connected to our community, so hearing that our honesty and kindness stood out to you truly means the world to us. We appreciate you making the trip to see us and look forward to working with you again!

Hi Lenzi Causey, we appreciate your feedback! Providing honest and efficient auto repair is what we’re all about at West Houston Auto Repair. Thanks for trusting us in Houston, TX — we’ll be here whenever you need us.

Thank you, Michael Mercado! We’re so glad you had a great experience at West Houston Auto Repair. Providing quality auto repair and excellent customer service to the Houston, TX community is what we do best. We appreciate your support!

Thank you so much for the five-star rating! We truly appreciate your support and are thrilled to know you had a great experience with us. We look forward to serving you again soon!

Thank you so much for the five-star rating! We truly appreciate your support and are thrilled to know you had a positive experience with us. We look forward to serving you again soon!