Houston and Tomball Auto Repair

From the moment I walked through the door until the time of vehicle pickup I experienced 100% professionalism, courtesy and informative handling of the repair on a 2014 Jeep Cherokee that was leaking oil. They provided photos, videos and detailed descriptions of the issues which were available online through links texted to my phone before any work was done. I cannot recommend them highly enough. Hats off to James, (as in Bond) who handled my service call from start to finish/followup. You don't get 4.8 stars after 400 reviews for an auto repair shop by being mediocre!

I took my car in to resolve the engine light coming on. I had done my own check by going to auto part store and using their reader. I was not prepared for the problems discovered when a professional checks your car. This lead to the need for extensive work. I was not happy at that moment. But the team at N. West Houston Auto Repair replied professionally. They told me what I needed and why. It was a phased approach from simple low cost to things that must be done. The problem proved to be illusion but what I really appreciated was the tenacity and perseverance of the N. West team. They never gave me a reason to doubt their work. In fact, the team grew on me. I like knowing a mechanic team that will look out for my best interest and do so professionally. I own five cars/truck so I am sure I will be back at some point. I am happy to have discover N. West. They are my new family mechanics. I do highly recommend them.

Great service and communication! Inspected my car quickly with no issue. I will return for repairs in the future

Had an incredible experience with this establishment! Easily was able to reschedule after having issues with my car insurance and when I came back on my rescheduled date they had my car serviced in 15 minutes. Could not recommend these people enough!

Went in for an oil change on my wife's Tahoe. Better than where I've been going. This time I received a report of recommendations. Have not been getting that with others. I'll be bringing my Sierra next. Conveniently around the corner from us.

First time taking my car for a vehicle inspection. Their hours are from 8 am - 6 pm and I got there 15 minutes before closing. I hoped they would take me in and they did! I was so relieved as I fought traffic trying to get there by 5:30 pm. They were courteous and fast. I was out the door in less than 20 min! Thank you West Houston Team!

They told me to come in so they could look at and try to honor warranty work that was needing done from the last ownership. Because it was minor they won’t honor it. You could of saved me the trip from when we originally spoke that you don’t honor warranty work from the previous owner and not waste my time

Customer service and auto repair service is excellent. I highly recommend!