Houston and Tomball Auto Repair

5

Came here because my check engine light came on. Turns out nothing was wrong with the engine. I ended up needed 3 sensors replaced. They worked fast and completed the job in a few ours. It was pricey but I'm sure the dealership would have charged the same or more. A few weeks later the check engine light came back on. I returned to the shop and after they tested it to identify the problem, it turns out when I pumped gas last the cap wasn't but back on tight enough. They checked the gas cap to ensure it wasn't defective, it wasn't, they put the gas cap on and reset the light, no issues since. Great customer service, I would definitely return in the future and would recommend this shop to others.

5

Came here because my check engine light came on. Turns out nothing was wrong with the engine. I ended up needed 3 sensors replaced. They worked fast and completed the job in a few hours. It was pricey but I'm sure the dealership would have charged the same or more. A few weeks later the check engine light came back on. I returned to the shop and after they tested it to identify the problem, it turns out when I pumped gas last the cap wasn't but back on tight enough. They checked the gas cap to ensure it wasn't defective, it wasn't, they put the gas cap on and reset the light, no issues since. Great customer service, I would definitely return in the future and would recommend this shop to others.

4

5

The guys have always done great work for me and did it again this time. Done on time and under budget. Thanks again.

5

Oscar did an amazing job he was fast and efficient. Wonderful customer service I have been coming here for years and they never disappoint

We are delighted to read of your satisfaction, as we want to always provide our customers with positive experiences.

- West Houston Auto Repair - Briar Forest
5

The person I spoke with on the phone regarding my appointment was very nice & accommodating. Very fast service & friendly staff!

Thank you for allowing us to provide you with a great experience!

- West Houston Auto Repair - Briar Forest
2

They sent me a coupon in the mail for new wiper blades if we pay for an oil change. So we went in for an oil change and tire rotation and the new wipers. The salesman there upsold me on 5 oil changes for $100. Fine. Great. After we left I realized they didn't rotate the tires and we didn't get the wiper replacement. They also wanted $1800 to replace an oil leak. I took it to another place for a 2nd opinion on the oil leak and then also had to pay them to rotate the tires and for new wipers. It sure reeks a little bit of bait & switch with the coupon. Not a fan. Edit: as it turned out, it wasn't even an oil leak. The cap on the transmission wasn't tightened so it only needed a little tightening. Not a fan.

We apologize for your experience. Please reach out to the general manager about any concerns that you may have to work to resolve them for you. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention. Thank you for leaving a review.

- West Houston Auto Repair - Briar Forest
1

5

I went to West Houston initially for an A/C repair. They were able to properly assess and repair correctly. A week later, my check engine light came off and there was a issue with the fuel injector. The staff was honest about material costs and time it would take to complete. Don was able to accommodate our 1 car and 1 year old lifestyle and scheduled the repair that would help us..There are many repair shops you can choose in Houston and I will continue to come back.

5

Excellent customer service and very professional courteous. Oscar was great and took care of the state inspection.

We appreciate your high praises and look forward to caring for your vehicle for a long time to come.

- West Houston Auto Repair - Briar Forest
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.