Houston and Tomball Auto Repair

Ladies, do not go here . If I could give it -10 stars I would . If you do not know much about vehicles and do not have male figure to accompany you , I repeat do not go here . I just moved to Houston from Arkansas . I took my vehicle there to get the check engine line checked on . They said they found the issue, had my car 3-4 days and it was a $600 . I get my car back , the check engine light cut back on 10 min after me driving it . I took it back and they said “different” codes popped back on this time . I sent alll the information to my dad and looked at the previous invoice and compared it to the new one , and said they were trying to screw me . …a week later my alternator went out . The mechanic I’m working with said , they should have been able to pick up a bad alternator when they evaluated my vehicle . $600 gone down the drain . ….not to mention the customer service and communication here was horrible . I don’t normally do reviews so for me to taking my time out write this out , let’s me know I’m pissed . DO NOT GO HERE !!

My first thought was to give 4/5 stars because I wasn’t really happy with the cost of the repairs, but that is what it is in this economy! Overall the front desk agent was friendly and service was expeditious and complete. I was back rolling in no time.

Well, didn't really have much of a choice in getting car fixed, but I'm glad I found them. From the moment I walked in, they acknowledged me, even though they had to tend to a lady, but she was there first and it wasn't long either. Told him what was going on and think he already figured what it was, but wanted to make sure since it's the transmission and costly. It ended up being just that. I left the car, they did what had to be done. Called me to keep me updated. Then, for when I had to pick up, they're close to my house, but I work far, so they'd b closed by the time I got there. But they left the key in a lock box and the car feels great. And super grateful because I've been so busy and they didn't have to, but they washed my car and vacuumed it. At that point I wish I could have thanked them in person. Thank you so much!!! Think I found my car's new place to get serviced.

★★★★★ "Very professional and efficient autorepair shop. Very excellent and timely services. Everyone is very helpful. I am so thankful for their services " - F. F.

Professional and courteous contact with staff. Job well done with no cleanup required. Timely service. Great job!

Very friendly personnel that are very helpful getting my automobile serviced in a timely manner. The price for oil change was a great deal (had coupon) and offered a tire rotation for free. Now that is a bargain! I Give them a ⭐️⭐️⭐️⭐️⭐️rating

They rebuilt my transmission on my 2016 f250. They did a great job. No problems going on two months now. Totally recommend them.

Only place our vehicle has been to since we bought it brand new. Always recommend this shop or their other location. Great work, even better customer service.

I used to live close to highway 6 and stumbled upon West Houston Auto Repair because I got a flyer in the mail. When my car began to act up, I drove over to this location and was helped out immediately. Since then, I've always kept them in the back of my mind as a place I'd like to go back to if I had any car issues. I really like this auto repair shop because: 1) They're fast - they move with a sense of urgency but not so urgent that work is overlooked. 2) They seem honest/fair - every time I go, I leave feeling as if my money was well spent. 3) They're communicative - When in person, they explain exactly what's wrong with the car and try to tell you about everything they see that could be fixed or working a little better. In addition to this, I get about two texts per month with either a discount on a service or a discount on labor, and sometimes just texts reminding me to do regular maintenance. 4) They're up-to-date with technology - Whenever they perform a diagnostic, or they see anything they would like to bring to your attention, they send you a link that basically has an inspection (with pictures) and lets you know your full vehicle health. In addition to this, they log all of their services so that your Carfax is up to date, and they utilize Repair Pal when they see fit. Most recently, I went because my car was shaking. Turned out that my fuel injector (cylinder 4) was faulty and was causing multiple other issues to occur. Even though I live on the complete other side of town now, I called them, brought my car over, and within the hour they had already ran diagnostics and provided me with feedback on what to do to fix my car and get me back driving safely and comfortably. We discussed the total, I agreed to make the payment, and they only had my car until the end of the day. While I was gone, I even got a call letting me know my Drive Belt had a tear that would gradually get worse and could result in me having issues with my A/C in the future. I opted to get that fixed while they already had my hood open, and luckily, that didn't seem to delay my pick-up one bit. When I arrived to pick it back up, it was already out front and the keys were ready as well. I made my payment, they reminded me of the 3 year/36,000mile warranty on all services (which I will be using if I need to), and then I was good to go. I've been driving my car for the past few days and have had no complaints so far. I'd even like to point out that by me getting this work done - I'm no longer wasting money on gas. Prior to this service (like for the past 6-7 months or more), I had noticed my gas was only getting >299mi. on a full tank, but didn't think much of it. I noticed it had gone down from what I used to be able to get, but didn't think it was a big deal. I filled up yesterday and got ~360mi. and was shocked. I realized I probably had been wasting about 5 gallons of gas on every fill up due to this issue with the fuel injector. They gave me a verbal guarantee of their work and told me to come back in two-weeks for a check up. I'm very satisfied with their work and will be back (but hopefully not soon).