Houston and Tomball Auto Repair

If your looking a honest mechanic shop this is the place. Very polite and honest from the mechanic to the front desk. They explain in detail about the problem(s) and give you reasonable solution/prices.

I came for a diagnostic. They took me right away even with 2 other people waiting. They finished up shortly after I arrived. I got my vehicle back 15-20 minutes after arriving. The diagnostic was free. They quoted me a price. I asked if I could supply the parts and basically pay them for the labor. They said they don't do that which is why I gave them 4 stars. Service was good. I would have definitely gotten my car fixed here if I could have bought the part myself. Oh, well.

Good service. Considerate Staffs Helped navigate Auto Warranty issues with Carshield and got my vehicle working again.

I decided to patronize West Houston Auto Repair after reading and comparing reviews. One reviewer mentioned that the business owner was trying to do the right thing/be a good business person. So, after seeing for myself, I agree. The establishment (inside and outside) was bright, clean and welcoming for an auto repair shop. I was greeted warmly and after chatting about the issues, my vehicle was promptly taken to the back. After about 10 minutes, the issue was confirmed and explained thoroughly. I'd already done pricing research prior to, and I felt that the price quoted to me was accurate and fair. I was NOT up-sold on any service and was shuttled home (complimentary) by another very kind gentleman. The service was completed within a few hours and the shuttle picked me up. It's been almost a week and I've experienced zero problems. I appreciate the stellar customer service by all three gentlemen I spoke to that day, the time and cost efficiency and, so far, the work that was done. I have found my go-to auto repair shop!

I rarely leave reviews but I had to come and leave a raving one about WHAR. They are so welcoming and friendly. They did not try to gauge me or talk down to me and they were very transparent about the services I needed and the cost. I had to get to a class by 530p and Billy assured me they would have my car finished by then; my car was ready at 2p! After a dismal experience at West Houston Infiniti, I was so happy to have found WHAR. Billy is awesome and I thank the entire staff for operating an environment that exudes excellence. Affordable prices, prompt service and excellent customer service. I highly recommend them and will be taking my car nowhere else.

Erick, the owner, is trying to run an auto repair business the right way. All the folks there are personable and respectful. They don’t upsell but direct you to what you really need. This is my first time to use them. I made the mistake of taking a major repair to a different shop because of a “friends” recommendation. Big mistake. I’ll stick with West Houston until they prove me wrong. Ron Doyle