Reviews - Page 63 - West Houston Auto Repair

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Walter Fuentes

8/12/2023

Excellent work on my car the staff very friendly I would definitely recommended and I will bring my car again

Samantha Diaz

8/12/2023

Cam Cimpson

8/12/2023

Samuel Lopez

8/12/2023

Kat Green

8/11/2023

Loved everything about this company the customer service was great the timing of fixing my repairs was great they even work deals with me to where I can afford to pay on the parts that I need to be fixed they were very friendly and very reliable and they have good guarantee well let me say great guarantees I would recommend this place to anyone

Rejai

8/10/2023

Zach and Carson fixed my headlight free of charge. I had 2 working lightbulbs that were stuck inside bc I tried attaching it myself. they were so kind to help resolve the issue. I really appreciate yall's help and kindness. Thank you thank you thank you.

Joseph Dryer

8/9/2023

Kommineni Venkat

8/8/2023

They will cheat you, I gave my car for wheel alignment and they suggested to replace all 4 tires. After that car ac not working. Now today gave it car again, they charged 308$ for just ac checking, and asking me to replace ac compressor. I would suggest please don’t visit this mechanic shop. Very worst service I got from them and never visit again. Looting money by Terrance Hicks(Assistant Manager)

Thank you for leaving a review. We're sorry to hear that you had a frustrating experience. After reviewing the ticket the services provided was an evac and recharge. To isolate the A/C concerns he shop performs a series of tests and starts with any leaks and if no identifiable leaks the shop will add dye into the system which is the evac and recharge. Evac and recharge test and record A/C system high and low pressure readings. Insert dye into A/C system and inspect for leaks. Not all leaks can be detected right away. Vehicle may have a small leaks(s) or weak component(s). After the evac and recharge pressures present are indicating of a failed compressor. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- West Houston Auto Repair - Briar Forest

Abrajam Josee

8/8/2023

Jesse A

8/8/2023

This is a review for recent repairs on my Mother’s vehicle. My mother’s 2016 Honda Fit was completely dead one morning. She’s new to Houston so didn’t know where to turn. We found West Houston Auto Repair on Google maps and after reading the high review score we decided to give them a call. Mr. James answered our call, listened to our description of the issue and the various fixes we had tried and immediately offered to take a look at the vehicle free of charge. This was a Friday afternoon. I was able to set up towing first thing Saturday morning at 8am when the shop opened, we left the key in the convenient key drop box and we headed off to breakfast and to run errands with my mom. Within an hour we received a call from James stating that the alternator was the issue and that they had found a new unit at a local Honda dealership. We have the thumbs up for the replacement and by noon we were picking up my mom’s car and she was back on the road and I haven’t seen her since! Mr. James and the team at West Houston Auto Repair were really fantastic and we will be using them in the future for any auto repair that we need. I highly recommend this shop.

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