Houston and Tomball Auto Repair

5

(Translated by Google) Wonderful attention. 🤝 (Original) Wonderful atención. 🤝

5

1

I came for brake pads and the service started adding to $950 plus taxes. What..? your team tried to upsell too much 👎🏻

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- West Houston Auto Repair - Briar Forest
5

Highly recommend.

4

I just went there for car battery replacement.The staff so nice and they gave me good recommendations and replaced my car battery.Price wise i got good price when compared to other shop/Repair

5

Excellent customer service Mr Terrance very profesional and kind. Thank you very much!! Thank you Tyrone for take care of my car!!

5

Very good experience. Friendly people. Kept me up on what repairs needed to be done. Accurate estimate. Thanks

5

The staff was very friendly yet professional. My oil change was completed in a very timely manner.

3

They're fine overall. I do understand a diagnostic fee and I agreed to it so I really can't complain, but upon asking other mechanics on the area, I think I would have found a place to not have to pay the $160 fee. And if you're needing a transmission, I would also say, please call around to specialty transmission shops, the price was 2K dollars less at every place I called. This place is definitely not the cheapest, which doesn't mean their work is bad of course, but in this economy, calling around is not going to hurt you. When a place provides that free initial assessment, or even a coupon or percentage off of future work once you pay that fee, or SOMETHING, it truly can create a customer for life. I would go back to a place that did something like that, you want to feel like your business matters. I don't see us returning in the future for those reasons. I can't really comment on the quality of the work because we couldn't afford the $5,800-9,800 transmission quote. It is what it is. (Specialty shops run about $3,500 to $4,500 for same work, in case that helps anyone in the market, and yes I'm very sure, I had it looked at and assessed for free elsewhere after my visit.)

5

West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.