They sent me a coupon in the mail for new wiper blades if we pay for an oil change. So we went in for an oil change and tire rotation and the new wipers. The salesman there upsold me on 5 oil changes for $100. Fine. Great. After we left I realized they didn't rotate the tires and we didn't get the wiper replacement. They also wanted $1800 to replace an oil leak. I took it to another place for a 2nd opinion on the oil leak and then also had to pay them to rotate the tires and for new wipers. It sure reeks a little bit of bait & switch with the coupon. Not a fan. Edit: as it turned out, it wasn't even an oil leak. The cap on the transmission wasn't tightened so it only needed a little tightening. Not a fan.
We apologize for your experience. Please reach out to the general manager about any concerns that you may have to work to resolve them for you. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention. Thank you for leaving a review.
- West Houston Auto Repair - Briar Forest