Houston and Tomball Auto Repair

4

Normally use midas, decided to give service street my business, just miss the complimentary inspection midas does with checking ya shocks, struts and fluids. Digital inspection here is high priced not complimentary. But price on full synthetic is pretty good

5

Zach and Carson fixed my headlight free of charge. I had 2 working lightbulbs that were stuck inside bc I tried attaching it myself. they were so kind to help resolve the issue. I really appreciate yall's help and kindness. Thank you thank you thank you.

1

They will cheat you, I gave my car for wheel alignment and they suggested to replace all 4 tires. After that car ac not working. Now today gave it car again, they charged 308$ for just ac checking, and asking me to replace ac compressor. I would suggest please don’t visit this mechanic shop. Very worst service I got from them and never visit again. Looting money by Terrance Hicks(Assistant Manager)

Thank you for leaving a review. We're sorry to hear that you had a frustrating experience. After reviewing the ticket the services provided was an evac and recharge. To isolate the A/C concerns he shop performs a series of tests and starts with any leaks and if no identifiable leaks the shop will add dye into the system which is the evac and recharge. Evac and recharge test and record A/C system high and low pressure readings. Insert dye into A/C system and inspect for leaks. Not all leaks can be detected right away. Vehicle may have a small leaks(s) or weak component(s). After the evac and recharge pressures present are indicating of a failed compressor. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- West Houston Auto Repair - Briar Forest
5

1

I let the buyer beware the upsell on their parts, was more than four times the retail cost Eight ignition coils for a 2012 E2 50 Ford van they’re charging me $387 real cost $55 Eight spark plugs $118 real cost $50 I found a kit TRX, which is a reputable parts that most auto shops use and I recommended the kid had both the spark plugs and ignition coils for $114.95 total Labor cost $387 for two hours of labor Wow Talk about price gouging I brought it to the attention of the service manager and he said well we already started to do the work and didn’t care. He said oh well. What a demoralized world we truly live in!!! Let the buyer beware do your homework, and to know how to negotiate the SonReal unfair world God knows what these people do, and everyone is going to answer to Him one day, whether they believe Him or not.

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- West Houston Auto Repair - Briar Forest
5

Service is quick and great! Thank you!

5

This was my first visit here, and these guys are great! Terrance, the Assistant Manager, was very friendly and informative. I will be taking my car here from now on!

5

I had to bring my car to get my oil changed and the service was amazing. The assistant manager Terrance gave great customer service & the wait was very time consuming. Overall a lovely experience.

1

I’m truly shocked at the high ratings this place has. I made the mistake of purchasing an oil change bundle that covers 5 oil changes back when this place had a different name. After the second attempt to get these I gave up and took my vehicle somewhere else. Today I’m sitting in the waiting area relieved that this is my last oil change and I will never be back. Every time I have been here I’ve scheduled and early morning Saturday appointment. My experience has been either they don’t have the parts needed, there’s only one tech who is busy or the tech hasn’t shown up. Today I watched the people here order the oil needed for my car get the wrong oil delivered, order it again and it’s been an hour and 10 minutes since I walked in. Not one time have they communicated any of this to me, but since it’s happened before, I am not surprised. Because I wanted to use the paid for oil changes I’ve had my son use them. The last time he was here he waited 2 hours for an oil change, with an appointment! This is not the place for you if you value time and efficiency.

Thank you for leaving a review. Unfortunately, we aren't able to locate your information in the system for this location. If there is anything we can do to help resolve your concerns please send us your contact information to [email protected].

- West Houston Auto Repair - Briar Forest
2

Originally quoted me 400$ for an installation service and when I took it up to the shop to have the car worked on they changed the price to 550$. I was easily quoted 330$ for the same job elsewhere. I was willing to pay the extra 70$ to have it done here as I’ve done business here in the past. But I can’t help but feel ripped off when one person gives me one quote and all the sudden 2 days later they quote me 150$ more for the same job. Absolutely ridiculous.

Thank you for leaving a review. We appreciate all feedback. After further review of your visit it appears the shop provided repair services for a total of $309.61 as well as provided recommendations. Please reach out to the shop about any concerns that you may have to work to resolve them for you.

- West Houston Auto Repair - Briar Forest
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.