I've been a customer here for four years, but I will never return. In the past I came to get my coils and starter replaced, and the old company overcharged me for the wrong parts, causing more issues. When I complained, the owner and supervisor gave me five free oil changes. Today, they claimed there was no record of my issue and refused to honor the free oil change. I shouldn't have to argue to receive what was promised. This place lacks integrity. Don't waste your time or money here.
Hello Amber Fannin, thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Upon further review of your previous visit's, it appears the shop previously provided two oil changes at no charge. We would like the opportunity to talk and investigate your feedback further. Please contact us at (713) 575-2740 when you have an opportunity, and we will be more than happy to further assist you. Thank you!
- West Houston Auto Repair - Briar Forest