Houston and Tomball Auto Repair

Brought my car in they found a problem with the front suspension. Ok 1200 later I go back and in the process they had damaged an abs sensor. They promised to fix it so ok. They failed to fix it and then they became incredibly rude. 4 times they promised to call me back and never once did. Even the manager said I will call you back before 5 and never called. Trust them with your car at your own peril.

The staff that I encountered at the counter and on the phone today were nothing short of incompetent. I called in asking what the current wait for an oil change is. I was told that he didn't know because they only have 2 bays used for oil changes, and they are both occupied. I told him I understood and then asked if he could estimate the wait. He then said he wasn't sure but that I could go online to schedule a time that best fits my availability. I told him I'm available now since I'm coming from work and they are on my way home. He said well one car has a wheel lock that the techs nor customer has and not sure when they will get one. The other bay is waiting on a filter to complete an oil change. (why would you start an oil change before making sure you have what is needed to complete it?)I then suggest that while they are waiting for parts to come in, can they do a quick oil change. He then says no because they are waiting for parts. I arrive at the location and let the guy know I was the gentleman that just called. He tells me it will be about an hour wait while they wait on parts. I replied that it is very possible to complete another oil change in half that time. He then says he needs to ask the techs. While I'm waiting due him to return, another associate comes to the desk and asks if I've been helped. I respond "not really". I tell him I would like an oil change. He asks, would you like to leave it? (In my mind I'm like, for an oil change?) If not I can schedule you for tomorrow. I said unfortunately I won't be able to come back tomorrow nor will I be able to leave it here. He said that it would be at least 20 minutes before they can finish one car and that it would rage 45 minutes to do my oil change. I am him why would it take that long, I just wanted a simple oil change. He says because we have to run digital inspection. I told him I don't care for the inspection, especially since it's only used as an uncharge tactic. He said unfortunately it's policy. I try one last time and ask "even if I decline the inspection"? He did we have to. In my mind, any business who cares to make money wouldn't turn away business while at a stand still for for being properly stocked or prepared. I've been patronizing this location for over 10 years even back when they were called Driver's Auto. It has definitely fallen off.

Quick easy and great service. Got my inspection done within minutes and even helped out with letting me know a technical issue I was having with a component of my vehicle. Recommend bringing your car here for service.

Brought the car in for overheating. They replaced my brakes and didn't even bother to check the fluids. Now my car is ruined because they let me drive off the lot without any coolant. I just finished paying off $2,300 for new brakes. And these clowns wanted another $1700 on top of it to MAYBE fix the damage caused by the overheating. That's right, they couldn't even assure me that after I dumped ANOTHER $1700 that it would fix it. Absolutely the worst shop I have ever been to. I'd say that they were a scam, but that would imply some level of competence that I just don't think these guys have.

I was a good experience

Mike is a friendly guy. I do believe prices are too high. I’m getting a second opinion.

Got my car inspection here! They're super friendly and efficient, and I was in and out within 20 minutes. Facility and waiting room is also very clean. Greatly recommended!

This place just opened right by my house so I decided to stop by for my car's inspection. The staffs are very friendly, the service is quick, the spot is clean and neat. 10/10

Ladies, do not go here . If I could give it -10 stars I would . If you do not know much about vehicles and do not have male figure to accompany you , I repeat do not go here . I just moved to Houston from Arkansas . I took my vehicle there to get the check engine line checked on . They said they found the issue, had my car 3-4 days and it was a $600 . I get my car back , the check engine light cut back on 10 min after me driving it . I took it back and they said “different” codes popped back on this time . I sent alll the information to my dad and looked at the previous invoice and compared it to the new one , and said they were trying to screw me . …a week later my alternator went out . The mechanic I’m working with said , they should have been able to pick up a bad alternator when they evaluated my vehicle . $600 gone down the drain . ….not to mention the customer service and communication here was horrible . I don’t normally do reviews so for me to taking my time out write this out , let’s me know I’m pissed . DO NOT GO HERE !!

Super fast and the guy’s were super nice 👍