Houston and Tomball Auto Repair

5

Oscar did an amazing job he was fast and efficient. Wonderful customer service I have been coming here for years and they never disappoint

We are delighted to read of your satisfaction, as we want to always provide our customers with positive experiences.

- West Houston Auto Repair - Briar Forest
5

The person I spoke with on the phone regarding my appointment was very nice & accommodating. Very fast service & friendly staff!

Thank you for allowing us to provide you with a great experience!

- West Houston Auto Repair - Briar Forest
2

They sent me a coupon in the mail for new wiper blades if we pay for an oil change. So we went in for an oil change and tire rotation and the new wipers. The salesman there upsold me on 5 oil changes for $100. Fine. Great. After we left I realized they didn't rotate the tires and we didn't get the wiper replacement. They also wanted $1800 to replace an oil leak. I took it to another place for a 2nd opinion on the oil leak and then also had to pay them to rotate the tires and for new wipers. It sure reeks a little bit of bait & switch with the coupon. Not a fan. Edit: as it turned out, it wasn't even an oil leak. The cap on the transmission wasn't tightened so it only needed a little tightening. Not a fan.

We apologize for your experience. Please reach out to the general manager about any concerns that you may have to work to resolve them for you. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention. Thank you for leaving a review.

- West Houston Auto Repair - Briar Forest
1

5

Excellent customer service and very professional courteous. Oscar was great and took care of the state inspection.

We appreciate your high praises and look forward to caring for your vehicle for a long time to come.

- West Houston Auto Repair - Briar Forest
5

Great service!!! First time coming coming to this place and I’m more than satisfied I highly recommend this place😄

It was our pleasure to provide you with a great experience!

- West Houston Auto Repair - Briar Forest
5

The guys here really took care of me. If you are a woman and want to go to a shop you can trust stop by here!! They were perfect.

Thank you for sharing your feedback! We greatly appreciate it!

- West Houston Auto Repair - Briar Forest
5

AC system on my Audi Q7 was not working properly - some days ok, other days not enough cool air coming through. The team at Service Street did a diagnostic check and added refrigerant after they confirmed no system leaks or other issues. AC working properly again! Paid for an hour of labour + price of the refrigerant. They kept me informed along the way. Great service and trustworthy. Thanks guys!

Thank you so much for sharing your experience with us!

- West Houston Auto Repair - Briar Forest
5

5 star service guaranteed! Oscar was very helpful and knowledgeable with car details, would definitely recommend to everyone!

We're glad that you enjoyed your experience with us!

- West Houston Auto Repair - Briar Forest
4

Good prices, friendly and clean, but were very slow. From the time they put the car on the lift until they were finished, was an 1hr 12 minutes! For an oil and wiper change. I was told they didn't have the correct filter size and had to get it delivered. I wasn't told until I complained about the delay. They gave me a few dollars off to compensate me and the work otherwise seems to have been done properly. Time will tell. I'll probably return but only if they confirm they have all the parts in advance.

West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.