Houston and Tomball Auto Repair

5

I received a flyer from this company a few weeks ago. Since this business is close to where I live and work I decided to call and check out their prices on the services I needed. Their prices are very reasonable. I had also wanted to replace my windshield wipers but they did not have ones that would fit my car. The owner then suggested a place for me to check for availability and he offered to install them for me if needed. Very friendly, very personable. The office was very clean which I appreciated. I like to use local services and support our community. Great place for everyone to visit next time you need to service your vehicle. I will definitely use them again.

We take pride in great customer service! Thanks for the review!

- West Houston Auto Repair - Briar Forest
5

They were very nice, and I didn't have to wait long.

Thank you for the great review!

- West Houston Auto Repair - Briar Forest
5

Will definitely come here from now on. Guy at the front desk was really nice on the phone and the experience was pretty painless! Didn’t try to get money out of me like some other mechanics have even on a routine inspection. 👍

Thank you for the great review. We strive to provide our customers with great service and value!

- West Houston Auto Repair - Briar Forest
1

Wanted to charge me close to $1000 to refill my AC and check for leaks. I went down the street to Auto Care Unlimited and they did it for less than $150.

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- West Houston Auto Repair - Briar Forest
5

Always really helpful when I visit. My go to auto repair shop :)

Thank you so much for making us your go-to shop, and please know, you are very much appreciated!

- West Houston Auto Repair - Briar Forest
4

5

Oscar did an amazing job he was fast and efficient. Wonderful customer service I have been coming here for years and they never disappoint

We are delighted to read of your satisfaction, as we want to always provide our customers with positive experiences.

- West Houston Auto Repair - Briar Forest
5

The person I spoke with on the phone regarding my appointment was very nice & accommodating. Very fast service & friendly staff!

Thank you for allowing us to provide you with a great experience!

- West Houston Auto Repair - Briar Forest
2

They sent me a coupon in the mail for new wiper blades if we pay for an oil change. So we went in for an oil change and tire rotation and the new wipers. The salesman there upsold me on 5 oil changes for $100. Fine. Great. After we left I realized they didn't rotate the tires and we didn't get the wiper replacement. They also wanted $1800 to replace an oil leak. I took it to another place for a 2nd opinion on the oil leak and then also had to pay them to rotate the tires and for new wipers. It sure reeks a little bit of bait & switch with the coupon. Not a fan. Edit: as it turned out, it wasn't even an oil leak. The cap on the transmission wasn't tightened so it only needed a little tightening. Not a fan.

We apologize for your experience. Please reach out to the general manager about any concerns that you may have to work to resolve them for you. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention. Thank you for leaving a review.

- West Houston Auto Repair - Briar Forest
1

West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.