Houston and Tomball Auto Repair

5

First I just want to start off by saying BRANDON was absolutely AMAZING during this entire process. He provided me constant updates and several videos regarding the repairs to my Mercedes EVAP so thank you for keeping me updated as most shops would not bother to be this precise. First of all , I didn’t even have to drop my car off ( because I lived , not sure if this is normal for them ) they came to pick up my car. Secondly they gave me a FREE diagnosis where as every other shop wanted to charge me upwards of $200+ just to tell me what was wrong with my car ( side note I already knew what was wrong and had a diagnosis done prior , but do understand the importance of doing it again). The cost in my opinion is reasonable and justifiable ( especially since it comes with a warranty). They will look over your car for any other issues without you asking to make you aware of any other services you may need which to me is a plus . This will definitely be my go to place moving forward whenever I can’t make it down to my actual dealership ! THANK YOU ALL !!

Thank you so much for your wonderful review! We’re thrilled to hear that Brandon provided you with amazing service and kept you updated throughout the repair process. It’s our goal to offer exceptional communication and care, and we’re glad to know that you felt supported. We’re also pleased that you appreciated our pickup service and free diagnosis. We strive to go above and beyond for our customers, and it’s great to hear that our approach resonated with you. Your satisfaction is our priority, and we’re glad you found our pricing reasonable and justifiable. Thank you for choosing us as your go-to repair shop! We look forward to serving you again in the future. If you ever need anything else, don’t hesitate to reach out.

- N West Houston Auto Repair
5

Brandon and Eric made sure to explain everything in detail to me on what to expect. They took my vehicle and found the problem it was having within a day. I was very pleased and plan on coming back in the next 2 weeks for even more work. Thanks so much

Thank you so much for your fantastic five-star review! We’re thrilled to hear that Brandon and Eric provided you with detailed explanations and were able to quickly diagnose the issue with your vehicle. Your satisfaction means the world to us, and we’re excited to welcome you back in the next two weeks for more work. If you have any questions or need assistance in the meantime, feel free to reach out. Thanks again for choosing us!

- N West Houston Auto Repair
5

Lucas Ruiz and the entire N. West Houston Auto Repair team are highly professional. Recommended for all your Auto needs.

Thank you so much for your kind words, Lucas! We truly appreciate your recognition of our team's professionalism at N. West Houston Auto Repair. It’s our goal to provide top-notch service for all your auto needs, and we're thrilled to hear that you had a positive experience with us. If you ever need any assistance in the future, don’t hesitate to reach out. Safe travels, and we look forward to seeing you again!

- N West Houston Auto Repair
4

The place is nice and it was easy to get an appointment. I like when there's an option to get an appointment online. My only complaint is that with the tire rotation they did not inflate the tires to their proper psi nor did they reset the tire indicator on my truck.

Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed our facility and found it easy to schedule your appointment online. We strive to make every aspect of your visit convenient. However, we sincerely apologize for the oversight with your tire rotation. Proper tire inflation and resetting indicators are crucial, and we appreciate you bringing this to our attention. We will ensure our team is reminded of these important details going forward. If you have any further concerns or need assistance, please don't hesitate to reach out. We hope to see you again soon for a more seamless experience!

- N West Houston Auto Repair
5

I would like to thank, Lucas and his team at Northwest Houston for their service.

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear that Lucas and the team at Northwest Houston were able to provide you with the thorough service you deserve. We pride ourselves on our honesty and attention to detail, so it’s wonderful to know that we could catch those oversights from Subaru and ensure your Subaru is in top shape. Your trust means the world to us, and we look forward to serving you again in the future. Safe travels!

- N West Houston Auto Repair
5

Great place with top notch customer service. Highly recommend.

5

Good Job on my wheel alignment

Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the wheel alignment service. Our team works hard to ensure every customer leaves satisfied, and it’s great to know we hit the mark with you. If you need any further assistance or services in the future, don't hesitate to reach out. Thanks again for choosing us!

- N West Houston Auto Repair
5

I really like the transparency in the service. Thank you for great service. Come see the owners and Lucas is amazing service consultant

Thank you so much for your fantastic five-star review! We're thrilled to hear that you appreciate the transparency in our service — it’s something we strive for. We're also glad that you had a great experience with Lucas; he truly is a valuable part of our team. Your kind words motivate us to keep delivering the best service possible. We look forward to welcoming you back soon!

- N West Houston Auto Repair
5

Great service

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. Your positive feedback motivates our team to continue delivering the best possible experiences to all our customers. We look forward to serving you again soon!

- N West Houston Auto Repair
2

(Translated by Google) The customer service from LUCAS is truly the best. They explained all the details and prices to me. But the other part about where they got the part my truck needed was a bad experience, and afterward, I felt like they were forcing me to buy a new battery because the one I had was damaged. (Original) La verdad que la atención al cliente de parte de LUCAS es la mejor me explicó todos los detalles y precios. Pero la otra parte de donde consiguen la parte que necesitaba mi camioneta fue una mala experiencia y después sentí como que me obligaban a comprar una batería porque la que tenía estaba dañada.

Fernando, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with Lucas and appreciated the detailed customer service he provided. It’s our aim to ensure our team delivers helpful and informative assistance. However, we sincerely apologize for the negative experience you encountered with the sourcing of your truck part and the feeling of pressure regarding the battery purchase. We understand how frustrating this can be, and we assure you that it’s not our intention to rush or pressure our customers into buying anything they’re not comfortable with. Your feedback is invaluable to us, and we will use it to improve our processes and training. We want to make every part of our service experience seamless and satisfactory for all customers. If there's anything more we can do to assist you, or if you'd like to discuss this further, please don't hesitate to reach out. Thank you once again for your input, and we hope to have the opportunity to provide you with a better experience in the future. Best Regards, Erick Diaz Business owner, West Houston Auto Repair

- N West Houston Auto Repair
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.