Houston and Tomball Auto Repair

1881 reviews
West Houston Auto Repair
Call Us:(832) 230-2996
1950 S Texas 6,
Houston, TX 77077
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
N West Houston Auto Repair
Call Us:(346) 236-0704
22818 Commercial Lane,
Tomball, TX 77375
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
West Houston Auto Repair - Briar Forest
Call Us:(713) 636-5301
13215 Briar Forest Dr.,
Houston, TX 77077
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

Good Job on my wheel alignment

Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the wheel alignment service. Our team works hard to ensure every customer leaves satisfied, and it’s great to know we hit the mark with you. If you need any further assistance or services in the future, don't hesitate to reach out. Thanks again for choosing us!

- N West Houston Auto Repair
5

I really like the transparency in the service. Thank you for great service. Come see the owners and Lucas is amazing service consultant

Thank you so much for your fantastic five-star review! We're thrilled to hear that you appreciate the transparency in our service — it’s something we strive for. We're also glad that you had a great experience with Lucas; he truly is a valuable part of our team. Your kind words motivate us to keep delivering the best service possible. We look forward to welcoming you back soon!

- N West Houston Auto Repair
5

Great service

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. Your positive feedback motivates our team to continue delivering the best possible experiences to all our customers. We look forward to serving you again soon!

- N West Houston Auto Repair
2

(Translated by Google) The customer service from LUCAS is truly the best. They explained all the details and prices to me. But the other part about where they got the part my truck needed was a bad experience, and afterward, I felt like they were forcing me to buy a new battery because the one I had was damaged. (Original) La verdad que la atención al cliente de parte de LUCAS es la mejor me explicó todos los detalles y precios. Pero la otra parte de donde consiguen la parte que necesitaba mi camioneta fue una mala experiencia y después sentí como que me obligaban a comprar una batería porque la que tenía estaba dañada.

Fernando, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with Lucas and appreciated the detailed customer service he provided. It’s our aim to ensure our team delivers helpful and informative assistance. However, we sincerely apologize for the negative experience you encountered with the sourcing of your truck part and the feeling of pressure regarding the battery purchase. We understand how frustrating this can be, and we assure you that it’s not our intention to rush or pressure our customers into buying anything they’re not comfortable with. Your feedback is invaluable to us, and we will use it to improve our processes and training. We want to make every part of our service experience seamless and satisfactory for all customers. If there's anything more we can do to assist you, or if you'd like to discuss this further, please don't hesitate to reach out. Thank you once again for your input, and we hope to have the opportunity to provide you with a better experience in the future. Best Regards, Erick Diaz Business owner, West Houston Auto Repair

- N West Houston Auto Repair
5

Excellent service with honesty. I took my truck for a normal check-up. I thank Good I stopped at this garage. They did a full inspection, and they found a good-sized problem that could have cost me $$$$$. The staff was incredible.

Thank you so much for your wonderful review! We're thrilled to hear that you received excellent service and that our team was able to identify a significant issue with your truck during your check-up. It's our priority to provide honest and thorough inspections for all our customers, and we're glad we could help you avoid a costly problem. Your praise for our staff means a lot to us—thank you for taking the time to share your experience. We look forward to seeing you again for any future service needs! Safe travels with your truck!

- N West Houston Auto Repair
5

Went in originally for an oil change and emissions test. I've done business here before and I knew that they did a complete inspection of the vehicle. They found that my rear brakes were completely worn out and replaced them. The price was fair and the work finished in a timely manner. They also provide a valet service so they took me home while the work was being performed and then picked me up when the job wwas finished. I'm also very happy with the service and pricing.

5

I was an hour and a half into a four and a half hour trip when I ran over a piece of you’re that popped up and hit my under carriage. I heard something dragging and pulled off the highway to check it out. Sure enough, there was a 1 ft by 1 ft piece of metal dragging the ground. I quickly searched for auto shops near me and chose N. West Houston Auto Repair due to its proximity to my current location and their reviews. When I called, Lucas answered the phone and instantly put me at ease. As a single woman far away from home, this meant so much to me! When I arrived, everyone was friendly, and they took my car right back to take care of it. They were finishes in 15 minutes, showed me the underside of my car and how they fixed it, and even did an inspection of the whole car. They were very thorough. When I asked what I owed, they said no charge! Wow! I cannot thank the kind people of N. West Houston Auto Repair enough for getting me back on the road so quickly!

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Lucas and the team were able to assist you during a stressful moment on the road. It truly means a lot to us that you felt comfortable and cared for, especially being far from home. We take pride in our customer service and ensuring that everyone, especially single travelers, feels safe and supported. We're glad we could help you get back on your journey quickly and without charge. If you ever find yourself in need of our services again, don't hesitate to stop by. Safe travels and take care!

- N West Houston Auto Repair
5

Honestly one of the best experiences I’ve ever had at a repair shop. They got my car fixed the same day, and even gave me a ride home and picked me up when it was done — super convenient! They also showed me pictures and videos of everything going on with my car, some of which I had no idea about. They took the time to explain everything so I actually understood what was needed and why. I didn’t have all the finances to take care of everything right away, but they helped me get set up with financing to cover most of it and broke down what was most urgent versus what could wait. They even helped me come up with a plan and timeline to get everything else taken care of as I get back on my feet financially. Everyone there was friendly, honest, and super helpful. I really felt taken care of. Definitely not going anywhere else for my car repairs from now on!

Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with us. Providing same-day service, giving rides, and showing our customers pictures and videos of their vehicles is all part of our commitment to transparency and convenience. It’s great to know that we could assist you with financing and help you prioritize your repairs. We understand that car issues can be stressful, especially when finances are tight, and we strive to make the process as smooth and manageable as possible. Your kind words about our team's friendliness and honesty truly mean a lot to us. We are grateful to have earned your trust and look forward to being your go-to repair shop in the future! If you need anything else or have further questions, don't hesitate to reach out. Safe driving!

- N West Houston Auto Repair
5

I recommend N. West Houston Auto Repair to everyone! This is where I am taking my family's cars for our repairs now because we moved away from our old go-to shop. Lucas walked me through every concern he found with my car so that I could understand and make an informed decision; I did not sense any pressure. He answered all of my questions considerately, so I felt trust and respect in making decisions about what services I chose that day and which I would wait on. The shop provided great prices for fantastic work. Everyone who works there was friendly and I had a very positive experience with their shuttle service as well. I took my car in at 8 a.m. and they finished every repair by the afternoon. My car runs as good as new(=

4

Brandon forgot to tell me about an oil leak. Otherwise a good service shop overall

Hi Vincent — thank you for the feedback and the 4-star review! We appreciate you giving us the chance to service your vehicle. I’m sorry that the oil leak wasn’t mentioned during your visit — that’s something we’ll address immediately with our team to make sure nothing gets overlooked next time. We’re glad to hear the rest of your experience was positive, and we’d love the opportunity to earn that fifth star on your next visit! 🚗💪 — Erick, Owner, West Houston Auto Repair

- N West Houston Auto Repair
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1950 S Texas 6 Houston, TX 77077 (832) 230-3009
22818 Commercial Lane Tomball, TX 77375 (281) 205-7373
13215 Briar Forest Dr. Houston, TX 77077 (713) 575-2740
West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.