Houston and Tomball Auto Repair

5

Had warranty work done and was glad to know the shop took care of all the warranty details and fixed my problem that they had diagnosed. They are my go to shop for mechanical and oil changes.

5

Car inspection & brake fluid flush. Courteous and timely. Cost as expected. Reset my oil change notification at no extra cost, which was nice. Will try them again in the near future.

5

I walked in and received immediate help. The team took the time to evaluate what my concerns were and test drove the truck twice to confirm the issues. Although I had a routine oil change, I’m happy with their diagnostic information that lets me plan ahead on other work. The time it took for the work was reasonable and prices were better than other shops I’ve had work done at.

5

Went in for brake work. I was provided with options and the results have been great at a good price. The team was great!

5

5

I’ve been a customer for years and regardless of which of the three locations I go to the service, professionalism, and work is always top notch! The value they offer is incredible and goes much further than price. Thank you!

1

Terrible terrible customer service!!!!! I’ve had work done here before, but this experience was RACIST, Aggressive, and totally unprofessional. I would never treat a customer the way I was treated, no matter their skin color or gender. The lack of professionalism and just human decency has me disgusted. I will never come here again nor recommend any hard working American spend money here!!!

We’re sorry to hear that you feel this way, but we want to clarify that our business does not discriminate against anyone. We apologize for any misunderstanding, but we did not charge you for any services performed. Pricing is based on the work required, and while we understand that costs can sometimes be frustrating, that does not mean our service was unfair or discriminatory. Our goal is to provide quality service to every customer, and we take all feedback seriously. If there was any miscommunication or concern, we would be happy to discuss it further.

- N West Houston Auto Repair
5

We brought my daughter’s car to have it diagnosed because it was stalling and there was a swishing sound. 2 other mechanics diagnosed it and both said it was for a part that had already been replaced. N West was able to diagnose both issues and use cameras to show us the problems. In the end, the car wasn’t worth repairing. Had N West been our first stop, they would have saved us an additional $2500. We will be going to N West for all our future auto needs. They are fair and honest. They listened to our concerns and helped us to make an informed decision.

5

Did work on my 2009 Hummer HT3 recalibrated the crankshaft sensor and other misc repairs, Damn thing never Ran so smooth and more power that its ever had️GREAT JOB YALL

5

Great service & friendly personnel!!!

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