Houston and Tomball Auto Repair

5

Erik and his team have been nothing but exceptional. They go above and beyond and work with what you got. Close to voluntarily surrendering it and they brought our vehicle back to life. We are grateful for their customer service and etiquette. You shouldn’t have to look elsewhere. This place is home.

5

I highly recommend N. West Houston Auto Repair. I recently took my 2021 Camry SE in for an oil change. They inspected the car and found that my radiator was leaking. The manager took me out to examine the leaks and also provided additional photos, in much greater detail, showing that the radiator was damaged. Thankfully, they found it just in time as I was about to go on a road trip. The service was outstanding. They drove me, in a courtesy car, home and picked me up once the repairs were completed.

5

5

I highly recommend them

5

5

Quick, Thorough, Friendly Service at a reasonable price! What more could I ask for?

5

4.5

Quick service

5

I recently took my car to the dealership to have some sagging studs repaired and to get the front brakes done. During their inspection, the dealership told me that my vehicle had multiple issues, including a leaking water pump, and gave me an estimate totaling around $5,000. I was immediately skeptical—especially since I take my car in for maintenance every six weeks and none of these issues had been mentioned before. Because the coolant reservoir was empty and I couldn’t drive the car, I started calling around local shops in the Tomball area to get a second opinion and a quote on the water pump replacement. Out of all the places I contacted, N West Houston Auto Repair gave me the best price. I spoke directly with the owner, Erick, and he was my point of contact throughout the entire process. As soon as my vehicle arrived at the shop, Erick quickly noticed that the water pump wasn’t actually the issue. He immediately called me, explained what he observed, and outlined a plan to properly diagnose where the leak was coming from. After running his tests, he confirmed that the dealership had misdiagnosed the problem. He gave me a clear, honest breakdown of the real issue and what it would cost to fix. What really stood out was how Erick documented everything—he sent me photos and videos at every step, explaining what he was doing and why. He kept the communication open and transparent the entire time. It was clear he genuinely cared about doing the job right and being honest with his customers. In addition to fixing the leak, Erick and his team gave my whole vehicle a thorough inspection. They pointed out a few other things that needed attention—none of which were mentioned by the dealership. I really appreciated that level of care and attention to detail. Thanks to Erick’s honesty, professionalism, and clear communication, I now have a shop I can truly trust. From here on out, I’ll be bringing my car to N West Houston Auto Repair for all maintenance, oil changes, and any future repairs.

5

Steve and his team took time to really understand the problem with my truck, final work was perfect. And the price was very reasonable!

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