Regarding their response: so what you're telling me is that you don't do due diligence with your initial quotes. I would hope your 'continued evaluating and looking for better repair options" would be step one in fair, accurate quoting instead of throwing numbers hoping to make a healthy buck off of me. Especially when that price difference is over a thousand dollars. I'm not buying it. Nice guys, but it's one of those shops that the more you say no, the lower the price drops. Over the course of an afternoon and them repeatedly reaching back out, my quote dropped by literally half from $2k to $1k a couple hundred dollars at a time. If you could do it for that price, why was that not the initial quote? I don't want to negotiate like some middle eastern bazaar, I want fair, up-front pricing from the get-go. Oh, and their final quote was still double what another quality, local shop quoted me and eventually did the work for. Just because it was A/C work and we're in Texas, this shop thought they could take me for a ride. If you're the type that likes to haggle and deal, this may be the shop for you, but NEVER accept their initial quote.
We’re always fair, and we stand behind our pricing. In some cases, pricing can change as we continue evaluating the repair and looking for better options—that’s not about negotiation, it’s about doing everything we can to help the customer and find the most reasonable solution for their situation. Every vehicle and repair is different, so those adjustments are made case by case and always with explanation. In your situation, we made an effort to bring the cost down because we believed there was a way to help. That wasn’t us being inconsistent—it was us trying to work with you. We understand that may not have come across that way, and we respect your decision to go elsewhere.
- N West Houston Auto Repair