I had a really disappointing experience with this auto body shop. I brought my company van in because of a small clicking noise in the suspension. Once they realized it was a company vehicle, they became even more aggressive. They told me it was extremely dangerous and pressured me to fix it immediately, quoting a ridiculous $2,600. After I got upset, I fixed it myself for just $17 in 20 minutes. To make matters worse, they have an aggressive automated AI texting system that messages me every day, asking for feedback and trying to get me back in. I can only imagine if I was someone who doesn’t know about cars, they would have scared me into paying. This place is dishonest, and I wouldn’t recommend them to anyone.
We take concerns like this very seriously and want to respond with clarity. Anton, Your vehicle was brought in for a noise concern, and during our test drive we only made it about a block before turning back due to a significant vibration and instability. While a worn sway bar bushing was present, our inspection also found severely worn steering components, including excessive play in the idler and pitman arms affecting the tie rods. Based on these findings, the vehicle was not considered safe to drive. Our responsibility is to inform customers when we identify safety-related issues. Any urgency in our communication was due to the severity of the condition, not to pressure you into repairs. We also provided photos and video documentation to ensure full transparency in what we found. Regarding follow-up messages, we do use an automated system to request feedback and stay connected with customers, but we can remove you from those notifications at any time upon request. We stand by our inspection and recommendations, but we are always open to discussing concerns. Please feel free to contact us directly at 713-575-2740 and ask for management if you would like to go over the findings in detail. Thank you.
- N West Houston Auto Repair