Reviews - "West Houston Auto Repair - Briar Forest" Location - Page 19

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Tia Jones

8/16/2023

Soon as I walked in I was greeted very nice and clean place. Staff are very friendly I definitely will come back here if I have any more car problems.

Art Coney

8/14/2023

javier white

8/12/2023

Normally use midas, decided to give service street my business, just miss the complimentary inspection midas does with checking ya shocks, struts and fluids. Digital inspection here is high priced not complimentary. But price on full synthetic is pretty good

Rejai

8/10/2023

Zach and Carson fixed my headlight free of charge. I had 2 working lightbulbs that were stuck inside bc I tried attaching it myself. they were so kind to help resolve the issue. I really appreciate yall's help and kindness. Thank you thank you thank you.

Kommineni Venkat

8/8/2023

They will cheat you, I gave my car for wheel alignment and they suggested to replace all 4 tires. After that car ac not working. Now today gave it car again, they charged 308$ for just ac checking, and asking me to replace ac compressor. I would suggest please don’t visit this mechanic shop. Very worst service I got from them and never visit again. Looting money by Terrance Hicks(Assistant Manager)

Thank you for leaving a review. We're sorry to hear that you had a frustrating experience. After reviewing the ticket the services provided was an evac and recharge. To isolate the A/C concerns he shop performs a series of tests and starts with any leaks and if no identifiable leaks the shop will add dye into the system which is the evac and recharge. Evac and recharge test and record A/C system high and low pressure readings. Insert dye into A/C system and inspect for leaks. Not all leaks can be detected right away. Vehicle may have a small leaks(s) or weak component(s). After the evac and recharge pressures present are indicating of a failed compressor. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- West Houston Auto Repair - Briar Forest

Abrajam Josee

8/8/2023

James Houston

8/2/2023

I let the buyer beware the upsell on their parts, was more than four times the retail cost Eight ignition coils for a 2012 E2 50 Ford van they’re charging me $387 real cost $55 Eight spark plugs $118 real cost $50 I found a kit TRX, which is a reputable parts that most auto shops use and I recommended the kid had both the spark plugs and ignition coils for $114.95 total Labor cost $387 for two hours of labor Wow Talk about price gouging I brought it to the attention of the service manager and he said well we already started to do the work and didn’t care. He said oh well. What a demoralized world we truly live in!!! Let the buyer beware do your homework, and to know how to negotiate the SonReal unfair world God knows what these people do, and everyone is going to answer to Him one day, whether they believe Him or not.

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. We have set pricing system set up that charges all of our customers the same. We also offer the extended warranty programs that other facilities do not offer. We appreciate you bringing your concern to our attention.

- West Houston Auto Repair - Briar Forest

Van Huynh

8/1/2023

Service is quick and great! Thank you!

Theresa Garner

7/31/2023

This was my first visit here, and these guys are great! Terrance, the Assistant Manager, was very friendly and informative. I will be taking my car here from now on!

So’Lovely Hicks

7/25/2023

I had to bring my car to get my oil changed and the service was amazing. The assistant manager Terrance gave great customer service & the wait was very time consuming. Overall a lovely experience.

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