Everything was easy from start to finish. I had the vehicle towed to them, explained my issues and made them aware that I would be utilizing my Extended Warranty Plan and they assured me that they have dealt with several and all would be well. They contacted the company, went through the standard procedure, requested my last 3 oil changes and had me in the service bay as soon as my engine arrived a few days later. A few days past that and I’m back on the road and my truck never drove so well. I felt like Sam was extremely informative over the phone, he was able to answer all my questions and reply to any concerns without issue. I was updated every step of the way and nothing was done without my consent. I was also made aware of potential upcoming issues and given quotes for service, upon request. My experience with West Houston Auto left me feeling like they are honest, work extremely fast, are very thorough and upfront with pricing and everyone that I spoke with and/or encountered was extremely kind.