Houston and Tomball Auto Repair

My first experience here was great, I had a major $600 repair done, and they did an excellent job. Because of that, I came back for a routine oil change (about $100). I had a cabin filter in my trunk and simply asked if they could install it while they were already servicing my car. They came back and told me it would be a $40 charge. I was genuinely surprised. At that point, it became clear that customer loyalty doesn’t mean much to this business, so I chose to leave without completing the oil change. I took my vehicle to the auto shop I previously used, and they swapped the filter without hesitation or extra charge. Unfortunately, this experience cost them my business. I won’t be returning.

I had a very disappointing experience at West Auto Repair. The two guys at the front had a rough, unprofessional attitude toward me as a customer, and I felt completely disrespected. I ended up walking out and will never return. Instead, I went to an auto repair shop on Briar Forest, where they took care of my car within minutes and treated me with great customer service. I do not recommend this location based on my experience.

Honest, knowledgeable, fast service. Only at West Houston Auto!

Gene Barnette was awesome. Called to discuss problems with my car that I didn't know about as I brought it in for oil change and tire rotation. He was very knowledgeable (send me 2 picture of the CV problem) and I felt like he cared about my car and me. I will recommend Gene and you business to my friend's.

Amazing service and they also have no credit financing.

The gentleman at West Houston repairs were really pleasant and helpful with working on my vehicle and I thank them very much

You get what you pay for. They're not the cheapest shop in town, but they do quality work and stand by it with legitimate warranty on replacement components.