Houston and Tomball Auto Repair

The car was repaired correctly. No problems with it at all.

Nice place and workers were nice and honest. I can appreciate that.

The guys at the shop were friendly, knowledgeable, and super informative. Their amazing inspection with detailed description and pictures helped me form an opinion from 1100 miles away on whether to buy a vehicle or not.

The price was reasonable, but I can't get past the RED FLAG that was raised.They did what they said and what I thought was a complete inspection of my car in which they pointed out other things that I needed done. The red flag was them telling me I needed to change my spark plugs, we'll if you checked them then you would know that they were brand new maybe a week old.. I should have said ok just to see what their next move would have been! So I picked up my car at 6:05 pm i dropped it off around 10:05 am.. they tell me I can do a payment plan, but that didn't work out...$79 every two weeks...no thank you. One of they guys proceeded to tell me how much i had available on my synchrony card..... like who the hell told you to pull up my info. the bill was $1600 so i just paid it all. Oh and kicker is i had two other mechanics tell me that it was not my compressor and that it was an electrical problem or maybe my actuator...so yeah I believe they sold me a compressor and clutch that I probably didn't need.....needless to say im left with one vent blowing cold air and one blowing cool air....but I dont want anymore dealings with them cause next it will be bring it back so they tell me what the real problem is and charge me to fix something else...my next stop will be THE FEDERAL TRADE COMMISSION Fraud department!

My first experience here was great, I had a major $600 repair done, and they did an excellent job. Because of that, I came back for a routine oil change (about $100). I had a cabin filter in my trunk and simply asked if they could install it while they were already servicing my car. They came back and told me it would be a $40 charge. I was genuinely surprised. At that point, it became clear that customer loyalty doesn’t mean much to this business, so I chose to leave without completing the oil change. I took my vehicle to the auto shop I previously used, and they swapped the filter without hesitation or extra charge. Unfortunately, this experience cost them my business. I won’t be returning.

I had a very disappointing experience at West Auto Repair. The two guys at the front had a rough, unprofessional attitude toward me as a customer, and I felt completely disrespected. I ended up walking out and will never return. Instead, I went to an auto repair shop on Briar Forest, where they took care of my car within minutes and treated me with great customer service. I do not recommend this location based on my experience.

Honest, knowledgeable, fast service. Only at West Houston Auto!