I had a great experience at this shop. I first spoke with Eric, who was extremely informative and patient. He walked me through everything over the phone and made me feel confident leaving my car overnight. I really appreciated their full-vehicle inspection process they sent pictures, clear descriptions, and explained what needed attention now, what could wait, and what was still in good condition. I worked closely with Anthony on the repair costs, and he was great about going back and forth with me to make sure everything made sense. They provide all pricing upfront, so nothing is a surprise. I also liked that they offer different financing options, including companies that consider income as well as credit, which makes repairs more manageable for people. The entire staff was professional, friendly, and easy to work with. The shop is clean, organized, and you can tell they genuinely care about their customers. I’m very grateful for their help and highly recommend them for honest, thorough, and reliable service.
Thank you so much for your fantastic review! We're thrilled to hear about your great experience with Eric and Anthony. Our team strives to provide clear communication and thorough inspections, so we're glad that you felt informed and confident in our care for your vehicle. We're also pleased that our financing options helped make your repairs more manageable. It’s important to us that our customers feel supported every step of the way. Your acknowledgment of our staff's professionalism and the cleanliness of our shop means a lot to us, as we work hard to maintain a welcoming environment. Thank you for recommending us! We look forward to assisting you with any future needs. Safe travels!
- West Houston Auto Repair - Briar Forest