Houston and Tomball Auto Repair

5

Friendly...kindly..cooperative and helpful stuff

Thank you so much for your wonderful review! We're thrilled to hear that you found our staff to be friendly, kind, cooperative, and helpful. It's our mission to provide excellent service, and your feedback truly motivates us. We appreciate your support and look forward to serving you again soon!

- West Houston Auto Repair - Briar Forest
5

The team was great for a first visit. I had a coupon for an oil change & I needed and inspection. They got me in and out in about 30 mins.

Thank you so much for your wonderful review! We're thrilled to hear that you had a great first visit and that our team was able to take care of your oil change and inspection quickly. We strive to provide efficient and high-quality service, and it's great to know we hit the mark during your visit. We look forward to seeing you again and appreciate your support! Safe travels!

- West Houston Auto Repair - Briar Forest
5

I am more than happy with these guys and trust their work! Brandon has been very helpful in helping me prioritize what repairs and maintenance needed to be done on my Audi A3 and I appreciate the communication process. I picked up my car on Saturday afternoon and received a call from Brandon today (Monday) asking if it's driving okay. GREAT customer service, GREAT communication and the technician who worked on my car has been extremely knowledgeable! Not to mention, they had my car in and out in a matter of a couple of days and the communication process with my extended warranty company was quick and thorough.

Thank you so much for your wonderful five-star review! We're thrilled to hear that you had such a positive experience with us. It's fantastic to know that Brandon was able to help you prioritize the repairs for your Audi A3 and that our communication throughout the process met your expectations. Your feedback about our technician's knowledge and efficiency means a lot to us, as we strive to provide excellent service in every aspect. We’re also glad to hear that the coordination with your extended warranty was seamless! Thank you for trusting us with your vehicle, and we're here for any future needs you may have. Safe travels!

- N West Houston Auto Repair
5

I had a great experience at this shop. I first spoke with Eric, who was extremely informative and patient. He walked me through everything over the phone and made me feel confident leaving my car overnight. I really appreciated their full-vehicle inspection process they sent pictures, clear descriptions, and explained what needed attention now, what could wait, and what was still in good condition. I worked closely with Anthony on the repair costs, and he was great about going back and forth with me to make sure everything made sense. They provide all pricing upfront, so nothing is a surprise. I also liked that they offer different financing options, including companies that consider income as well as credit, which makes repairs more manageable for people. The entire staff was professional, friendly, and easy to work with. The shop is clean, organized, and you can tell they genuinely care about their customers. I’m very grateful for their help and highly recommend them for honest, thorough, and reliable service.

Thank you so much for your fantastic review! We're thrilled to hear about your great experience with Eric and Anthony. Our team strives to provide clear communication and thorough inspections, so we're glad that you felt informed and confident in our care for your vehicle. We're also pleased that our financing options helped make your repairs more manageable. It’s important to us that our customers feel supported every step of the way. Your acknowledgment of our staff's professionalism and the cleanliness of our shop means a lot to us, as we work hard to maintain a welcoming environment. Thank you for recommending us! We look forward to assisting you with any future needs. Safe travels!

- West Houston Auto Repair - Briar Forest
5

Outstanding service you guys provide is amazing.

Thank you so much for your wonderful review! We're thrilled to hear that you found our service outstanding. Our team works hard to ensure every customer has an amazing experience, and your kind words are truly appreciated. We look forward to serving you again soon!

- West Houston Auto Repair - Briar Forest
5

Hi John Banks! Thanks for taking the time to rate West Houston Auto Repair. We’re thrilled to see your positive experience and are honored to be your go-to auto repair shop in Houston, TX. Our goal is always to keep your car running smoothly!

- West Houston Auto Repair
5

I like this place. I haven't ever felt pressured to get work done, and anything that came up was fully explained and shown to me on my actual car. As a non-car person and a woman I am always a little wary when going in for car repairs but the folks here are very nice, not condescending, and I dont feel like they're trying to take advantage of my lack of knowledge. Also the price for work is not bad at all!

Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had such a positive experience at our shop. It’s our goal to create a welcoming environment where everyone feels comfortable and informed about their car repairs, regardless of their automotive knowledge. We're glad you felt our team was nice and respectful; making our customers feel valued is incredibly important to us. We're also pleased that you found our pricing reasonable! If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

- West Houston Auto Repair - Briar Forest
5

I came in because my engine light was on and had received a diagnosis prior to coming here. They were honest and showed me other existing problems. I was given the choice what I could handle at the time and I left very happy. I was given an Uber ride home and was sent Uber when they finished with my car. Today, I had something going on with my headlight and tail light and they took care of me. I am reminded of family. Bring your car and let them show you what they see and then make your decision . I never had anyone allow me to see my problem, except my grandpa when he was teaching me about cars.

Thanks, Christina Collins! We’re happy to hear that your visit to West Houston Auto Repair went well. We’re proud to serve Houston, TX with professional auto repair and great customer care.

- West Houston Auto Repair
5

Great customer service very helpful.

Hi David Hurtado, thanks for the kind words! At West Houston Auto Repair, we take pride in offering dependable auto repair services to our neighbors in Houston, TX. We're happy to hear you were satisfied with our work!

- West Houston Auto Repair
5

at front desk,(a person his name sounds like jeany) laughs disrespectfully at customer, says Im not laughing, Im just doing my work.

West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.