Houston and Tomball Auto Repair

Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you feel like family when you’re with us. Our goal is to create a warm and welcoming atmosphere for everyone, and it’s rewarding to know we’ve succeeded with you. We can’t wait to see you again soon!

Thank you so much for your wonderful five-star review! We're thrilled to hear that you felt your car was well cared for during your visit. Our team takes great pride in being thorough and attentive, and your kind words about our genuine care mean the world to us. We look forward to serving you again in the future and ensuring your vehicle continues to receive the best possible care. Safe travels!

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience at our shop. It’s our goal to provide exceptional service, and we’re so glad our team was able to go above and beyond for you. Your kind words about our staff being genuine truly mean a lot to us. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future!

Jake, thank you for sharing your feedback, and I’m genuinely sorry to hear you feel this way about your experiences with us. When a vehicle comes in — whether for a small concern like a small issue, a check-engine light, or just an oil change — our process is always the same: We perform a visual and diagnostic inspection. We take pictures and videos of everything we see on every vehicle. When customers are waiting in the lobby and there’s a safety or high-priority concern, we’ll often bring them out to the car so they can see it with their own eyes. We then provide a written estimate at no charge, with no obligation to approve any repair. Every customer, every time. All this so that our customers can see the concerns that they have with their vehicles with their own eyes and get a clear, in-depth explanation to what is going on, how, and why. Regarding your concern that you spent “thousands” and your original issue wasn’t fixed: that’s exactly the kind of situation where we want to get involved and make it right. Sometimes, especially with drivability or intermittent issues, there can be more than one problem contributing to the same symptom, or a related issue that only becomes apparent after the first repair. That’s not an excuse — it’s simply the reality of modern vehicles. Either way, if something we repaired didn’t resolve the concern you brought it in for, we want the chance to re-check the vehicle, review the work we performed, and see what went wrong. I would really appreciate the opportunity to review your visits personally — including both vehicles, the invoices, and the specific concerns you say weren’t resolved. Please reach out directly to the ownership/management team so we can look into this in detail - [email protected]. If we fell short, we want to own it and learn from it. Either way, we truly wish you safe and reliable driving, whether with us or another shop you feel comfortable with.

Thank you so much for your five-star review! We're thrilled to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future. If there's anything specific you'd like to share about what you enjoyed, please let us know!

Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with our vehicle inspection service. Efficiency is a top priority for us, and it's great to know that we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your support!

Thanks so much, A. Mack! Your 5-star rating means a lot to the team at West Houston Auto Repair. We’re proud to be your trusted choice for quality auto repair and vehicle maintenance in Houston, TX. Safe travels until your next visit!

Thanks so much, A. Mack! Your 5-star rating means a lot to the team at West Houston Auto Repair. We’re proud to be your trusted choice for quality auto repair and vehicle maintenance in Houston, TX. Safe travels until your next visit!