I decided to patronize West Houston Auto Repair after reading and comparing reviews. One reviewer mentioned that the business owner was trying to do the right thing/be a good business person. So, after seeing for myself, I agree. The establishment (inside and outside) was bright, clean and welcoming for an auto repair shop. I was greeted warmly and after chatting about the issues, my vehicle was promptly taken to the back. After about 10 minutes, the issue was confirmed and explained thoroughly. I'd already done pricing research prior to, and I felt that the price quoted to me was accurate and fair. I was NOT up-sold on any service and was shuttled home (complimentary) by another very kind gentleman. The service was completed within a few hours and the shuttle picked me up. It's been almost a week and I've experienced zero problems. I appreciate the stellar customer service by all three gentlemen I spoke to that day, the time and cost efficiency and, so far, the work that was done. I have found my go-to auto repair shop!
We appreciate the kind words
- West Houston Auto Repair