Houston and Tomball Auto Repair

1

No transparency, delay on getting things done, lied about my engine being the problem, my check engine light came on after they were done working on it, loose pieces were found from my car, a massive oil spill was found underneath my car when my car never leaked, charged me $800 for a diagnostic/labor, and still didn't fix anything. I feel like they made my car worse

Hello Marc Saint Fort, thank you for letting us know about your recent visit. We're sorry to hear that you didn't have a great experience with our service. We appreciate all feedback. Thank you for bringing your concerns to our attention. Upon further review of your visit the vehicle came in with a no start. At the time the technician stated there were no electrical issues, the fuel pump was priming but the vehicle would not start. The technician stated he heard a possible timing issue. The shop advised of the this information and it was approved to tear down time to check the timing. Upon inspection the technician found 2 guides were loose and the timing chain had slack. The technician recommended they would need to replace the timing or engine replacement. The shop advised of this information and the recommendations were declined. The vehicle did not have a check engine light on while it was at the shop. The technician also confirmed there were not any codes for fuel issues or any other codes at all present at that time. The fluid on the ground was brake fluid from a previous vehicle. The shop reached out to further address these concerns. The shop requested if the dealer representative could please contact the shop to discuss the issues with the vehicle. Unfortunately, the shop hasn't received a return call. If the dealer representative can please reach out to us at (713) 575-2740 so we can address this situation directly. Thank you and have a great day.

- West Houston Auto Repair - Briar Forest
5

Excellent job performed in record time.

5

Great service!

5

The service I received West Houston Auto Repair, was absolutely outstanding. I was made to feel comfortable from the start, a technician walked me thru everything they were doing and completely left me with a very good feeling after the job was done.

5

Each worker was respectful, knowledge and very friendly

5

Sandy was fantastic, informative, fair with quote, and discussed potential options to fit my budget. She gave great advice for the state of my car and explained everything in an understanding way, and gave very fair quotes, this is a great place to come to regularly.

5

Work done as agreed, on time. Friendly driver took me home during work and picked me up when my car was ready. I am satisfied!

5

The team was super friendly and honest. They had no hidden agendas. They kept me updated while they were working on my car. I am definitely making them my auto mechanic shop for all of my future needs!!!

Thank you for sharing your experience! We are glad to hear our team did a great job.

- West Houston Auto Repair
5

4

Great job. Don and Scott where very helpful.

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