DO NOT TAKE YOUR VEHICLE HERE!!!! I BROUGHT MY TRUCK HERE FOR STARTER REPAIR WHICH SHOULD HAVE ONLY TAKEN 2.7 HOURS, 4 DAYS LATER AND MY VEHICLE HAS TO GET TOWED TO FORD BECAUSE THEY DAMAGED MY TRANSMISSION. UPDATE: Took it to Ford. It was not my transmission. The guys at Service Street just did not know what they were doing and damaged parts in the process. I spoke with the regional manager Bill Scott who was very professional throughout my frustration and made sure to make right of the mistakes of the staff. Because of this will change my 1 star rating to a 3. I just hope that he reevaluates and replaces the staff that is currently at this location.
Cassandra Isidore, thank you for taking the time to leave us feedback about your experience with us. The Manager will be contacting you can so we can further address this situation directly as well as work towards a resolution. In the meantime, if you have any questions, please contact the manager at 713-575-2740. Thank you.
- West Houston Auto Repair - Briar Forest