Houston and Tomball Auto Repair

Had a great experience with their car inspection

I've been a customer here for four years, but I will never return. In the past I came to get my coils and starter replaced, and the old company overcharged me for the wrong parts, causing more issues. When I complained, the owner and supervisor gave me five free oil changes. Today, they claimed there was no record of my issue and refused to honor the free oil change. I shouldn't have to argue to receive what was promised. This place lacks integrity. Don't waste your time or money here.

Went In for a state inspection and had no issues. The service was fast and making an appointment over the phone was easy.

It was very fast and efficient.

Came in for a state inspection. I was in and out. Great customer service!

We would trust the Employees of this car repair shop!!! Will always return as long as Oscar and Lucas are there.

Brought my car in they found a problem with the front suspension. Ok 1200 later I go back and in the process they had damaged an abs sensor. They promised to fix it so ok. They failed to fix it and then they became incredibly rude. 4 times they promised to call me back and never once did. Even the manager said I will call you back before 5 and never called. Trust them with your car at your own peril.

The staff that I encountered at the counter and on the phone today were nothing short of incompetent. I called in asking what the current wait for an oil change is. I was told that he didn't know because they only have 2 bays used for oil changes, and they are both occupied. I told him I understood and then asked if he could estimate the wait. He then said he wasn't sure but that I could go online to schedule a time that best fits my availability. I told him I'm available now since I'm coming from work and they are on my way home. He said well one car has a wheel lock that the techs nor customer has and not sure when they will get one. The other bay is waiting on a filter to complete an oil change. (why would you start an oil change before making sure you have what is needed to complete it?)I then suggest that while they are waiting for parts to come in, can they do a quick oil change. He then says no because they are waiting for parts. I arrive at the location and let the guy know I was the gentleman that just called. He tells me it will be about an hour wait while they wait on parts. I replied that it is very possible to complete another oil change in half that time. He then says he needs to ask the techs. While I'm waiting due him to return, another associate comes to the desk and asks if I've been helped. I respond "not really". I tell him I would like an oil change. He asks, would you like to leave it? (In my mind I'm like, for an oil change?) If not I can schedule you for tomorrow. I said unfortunately I won't be able to come back tomorrow nor will I be able to leave it here. He said that it would be at least 20 minutes before they can finish one car and that it would rage 45 minutes to do my oil change. I am him why would it take that long, I just wanted a simple oil change. He says because we have to run digital inspection. I told him I don't care for the inspection, especially since it's only used as an uncharge tactic. He said unfortunately it's policy. I try one last time and ask "even if I decline the inspection"? He did we have to. In my mind, any business who cares to make money wouldn't turn away business while at a stand still for for being properly stocked or prepared. I've been patronizing this location for over 10 years even back when they were called Driver's Auto. It has definitely fallen off.