I brought my Lexus in for a BSM (Blind Spot Monitor) sensor diagnosis, and Eric was the one who assisted me. He was polite, knowledgeable, and truly went above and beyond to identify the issue. My vehicle had recently been repaired after a collision covered by the other driver's insurance, and Eric was honest and upfront in explaining that the problem likely stemmed from that incident. His transparency and professionalism were outstanding—exactly what great customer service looks like. I’ll definitely be coming back.