Houston and Tomball Auto Repair

5

Great service had my brakes rebuilt. Perfect

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service and that your brakes were rebuilt to your satisfaction. Your trust in us means a lot, and we strive to provide the best service possible. If you need anything in the future, don’t hesitate to reach out. Thank you once again for choosing us!

- West Houston Auto Repair - Briar Forest
1

Visited this shop three times for different vehicles repairs each of the three times they tried to upsell me. While on the first two vehicles, the repair repairs were complete completed and complete completed adequately. On the third vehicle, which I sent somebody over there to have their vehicle looked at the repairs were not done and they still wish to charge more for further repairs. These people continually try to upsale on any and everything

Hi Dakota, We appreciate your feedback. Every vehicle we service receives a full inspection so we can inform you of any safety or maintenance needs — recommendations are not pressure, they’re transparency. You noted the first two visits were completed properly, which we’re glad to hear. On the third visit, if something was unclear or missed, we’re more than willing to review it with you. That said, claiming we charge for work not performed or act dishonestly is a serious accusation. We take that very seriously, and these claims are very likely inaccurate and potentially damaging. We stand behind our work and our process. Please reach out so we can review this together and resolve any concerns. – West Houston Auto Repair Team

- West Houston Auto Repair - Briar Forest
5

Thank you team , I went with Oil change service and State inspection . The mechanic noticed that CV axle parts were broken ,need to fix the problem. Thank you for valuable advice., and great service.

5

Erik does good work and saved me money and I appreciate your services.

Thank you so much for your wonderful five-star review! We're thrilled to hear that Erik provided you with great service and helped you save money. Your appreciation means a lot to us, and we're glad to know that we could meet your needs. If you ever require assistance again, don’t hesitate to reach out. Thanks once again for choosing us!

- West Houston Auto Repair - Briar Forest
5

This location is a hidden gem. They took care of me and all my needs but the one thing that sticks out is how honest they were and I work in a dealership. Also worked with me on price. Thank you to Eric and Brandon.

Thank you so much for your fantastic five-star review! We're thrilled to hear that you had such a positive experience at our location. It’s great to know that Eric and Brandon were able to meet all your needs with honesty and transparency, especially coming from someone who works in a dealership. We always strive to offer the best service and fair pricing to our customers. Your kind words mean a lot to our team! We look forward to serving you again in the future. Thank you for choosing us!

- West Houston Auto Repair - Briar Forest
5

The mechanic noticed a potencially hazardous problem on my car during a state incpection and was able to replace the parts within 24 hours.

Thank you so much for your fantastic five-star review! We’re thrilled to hear that our mechanic was able to identify a potentially hazardous issue during your state inspection and took swift action to replace the parts within 24 hours. Your safety is our top priority, and it’s always rewarding to know our team is making a positive impact. If you need any further assistance in the future, please don't hesitate to reach out. Safe travels!

- West Houston Auto Repair - Briar Forest
5

Super friendly fast and most importantly HONEST

Thank you so much for your glowing review! We’re thrilled to hear that you found our team super friendly and fast, and that our honesty stood out to you. Your kind words motivate us to continue providing the best service possible. We appreciate your support and look forward to serving you again soon!

- West Houston Auto Repair - Briar Forest
5

The service here is excellent. I recently visited for the first time and wish I had come sooner. If you do visit, I would highly recommend asking for Erik at the front. He is a wonderful, understanding individual who answers questions promptly and respectfully, showing genuine empathy for your needs and time. He is incredibly down-to-earth and I truly believe he would excel in a ownership role here very knowledgeable!. My A/C needed repair, and they handled the situation efficiently. They answered all my questions thoroughly and also took me to the back to explain what was happening with my car in real time. I really appreciate that part as well. The price was very reasonable. I needed to replace my A/C, and I spent well under my expected amount or compared to other companies. Remember his Name is "Erik". Say Nick the photographer sent you lol.

Thank you so much for your glowing five-star review! We're thrilled to hear that you had such a positive experience with us, and it’s wonderful to know that you felt supported and well-informed during your visit. Erik truly is a valued member of our team, and we will make sure he hears your kind words. We're also glad that we could meet your A/C repair needs efficiently and within your budget. It’s always our goal to provide top-notch service without breaking the bank, so your feedback means a lot to us. Thank you for recommending us and for spreading the word with Nick's name. We look forward to seeing you again soon!

- West Houston Auto Repair - Briar Forest
5

Thank you so much for your five-star review! We truly appreciate your support and are thrilled to hear you had a great experience. Your satisfaction is our top priority, and we're glad we could meet your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. Looking forward to seeing you again soon!

- West Houston Auto Repair - Briar Forest
5

Great customer service. Helped my vehicle get back to normal. They showed me the issue instead of just randomly diagnosing something to up-charge me. Also covered transportation to and from the shop.

West Houston Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Houston Auto Repair (832) 230-3009, N West Houston Auto Repair (281) 205-7373, West Houston Auto Repair - Briar Forest (713) 575-2740 if you have any issues in accessing any area of our website.