Houston and Tomball Auto Repair

Called to bring my car in for maintenance. I filed many claims before with my warranty so I already knew some preferences about the process as I’m very familiar . The guy on the phone talked me like I was an idiot asking me “ what do you want me to do for the 12 - 15 customers tell them to hold on for you because you called up here !?!?)? “ which was strikingly rude . Why in the world would I tell a company to do that ? I asked them to make a claim in a timely manner so I could get a rental . I was not rushing them to fix my car faster just a speedy diagnosis and claim report if possible . I did not have a good experience and I will not be taking my car here in the future 😢

Thank you for all your help and adjusting the price

Have personally taken my vehicle and my wife’s here for the basic and major repairs and can honestly say that we are more than satisfied with the service and the transparency these guys bring!

I had a positive experience. The team was highly informative regarding the necessary wheel bearing replacement, providing a video and images to illustrate the issues. I appreciate the transparency demonstrated throughout the process. Please maintain this excellent standard of service.

West Houston auto repair is the only place I’ll take my car to any more. I had a problem with shaking on corrugated highways that neither the dealership nor the first repair place I took the car to could explain, but they figured it out the first time they looked at it. Erik is always great about calling and updating me when my car is getting worked on so I’m not blindsided by anything.

Quick easy and fast. They are efficient and thorough with their process & will document your car needs for future follow up. Best place yet !